Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below.

How to Prepare Agents for a New Role in the Era of AI

Learn why and how AI is transforming contact center roles.

In this webinar, our CX experts will discuss how agents' roles in the contact center are becoming more consultative as AI reduces tedious and repetitive tasks.

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Five9 Genius AI Suite On-Demand Customer Webinar

Five9 Genius AI; End-to-End AI Suite to Transform Your CX

Five9 leverages AI to optimize every touchpoint of the customer journey, improving experiences across the board for customers, agents, leaders, and admins.

In this webinar, we cover:

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Five9 Adapter for ServiceNow

Discover how Five9 enhances ServiceNow by integrating the voice channel to streamline communication, improving customer and employee experiences.

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Five9 WFO UI Integration Keeps Everyone Connected and Aligned

Constantly switching between applications drags down agent and supervisor productivity. Five9 Workforce Optimization (WFO) seamlessly integrates into a company’s desktop platform, so everyone is on the same page without having to constantly switch between apps.

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The Key to Optimizing CX with AI

Discover how integrating CRM with contact centers can unlock the potential of AI to enhance customer experience. This E-book reveals strategies to streamline interactions, hyper-personalize customer journeys, and drive growth for your organization.

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Five9 AI Knowledge Demo Video

Watch how Five9 AI Knowledge delivers contextual knowledge-based answers to virtual and live agent interactions.

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Five9 Customer Success Manager

Get the most out of cloud contact center technology for exceptional CX — lean on a Five9 Customer Success Manager as your teammate. Explore our services. 

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Five9 Adapter for Oracle Service Center

Streamline the agent experience with a centralized view of customer touchpoints enabling businesses to capture and share every interaction throughout the B2B customer journey.

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Five9 Named a Leader in the 2024 MetriRank Report

Five9 achieves perfect scores for customer sentiment and business success in the 2024 Metrigy MetriRank report.

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Five9 Genius AI: 4 Steps to Delivering Business Value with AI

AI propels your CX and contact center by years, not months. The question is where, when, and how to deploy AI? Our 4-step guide shows you how a custom AI strategy delivers CX for your customers and your business outcomes.

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Five9 AI Knowledge

Deliver contextual, knowledge-based answers in virtual and live agent interactions to reduce agent frustration and improve resolution time. See how Five9 AI Knowledge combines LLMs and Retrieval Augmented Generation (RAG) to elevate CX. 

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Unlock Efficiency with the Power of AI: Five9 and Salesforce Service Cloud Voice

Join us as we delve into the next-gen integration between Five9 and Salesforce Service Cloud Voice. For more than 15 years, Five9 has been a top global ISV AppExchange partner with Salesforce and is now powering Salesforce Einstein with Five9’s suite of AI solutions.

Discover how organizations can utilize Five9 for Service Cloud Voice BYOT to empower agents to better service customer requests, improve contact center management’s understanding of the overall health of operations, and provide customer resolutions that exceed expectations.

In this webinar, you will:

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VSP Delivers Self-Service to 12M with Five9 IVA

A leader in vision care, VSP had an on-premises contact center that couldn’t scale, keep IVA management costs down, or support a remote workforce. See how Five9 came to the rescue.

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Aeroflow Health Streamlines Calls with Five9 AI

A leader in providing access to medical equipment and supplies, Aeroflow Health had high call volumes, high call abandonment rates on IVR, and rising average handle times. See how Five9 reversed those trends.

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Five9 Global Customer Success

Promote growth, build relationships, and improve CX with your trusted Five9 Global Customer Success team.

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Accelerate Digital Engagement Demo Video

Accelerate Digital to connect with customers anytime, anywhere

Today's customer engagement is more than connecting by phone. Providing the digital channels your customers want leads to better business outcomes. See how the Five9 Digital Customer Engagement Platform can bring joy back to CX.

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Five9 Named a Leader in the 2024 IDC MarketScape

See why the IDC has recognized Five9 as a leader in the 2024 IDC MarketScape for Contact Center as a Service (CCaaS) software space.

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Provide Better Customer Self-Service with Five9 Digital IVA

Join us for an exclusive webinar featuring Five9 experts as we delve into the critical role of digital self-service in today's customer-centric landscape. In a world where customers increasingly prefer digital channels, chatbots have emerged as a key player in providing seamless customer experiences and meeting modern expectations.

Despite the growing preference for self-service options, only 15% of customers have confidence in modern tools like chatbots. Building trust in these channels is crucial for improving efficiencies and deflecting mundane tasks.

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Aprende Institute Delivers A+ CX to Students

The online education institute needed outbound capacity, reliable connectivity, and Salesforce integration. See how Five9 delivered all of that and more.

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Crutchfield Boosts Customer Service with Five9 WFA

Consumer electronics innovator Crutchfield struggled with manual integrations, complex customizations, and other limitations of its on-premises contact center. See how Five9 delivered solutions to those challenges and more.

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Five9 Technical Account Manager (TAM)

Get the most out of your Five9 solution with an expert who’s dedicated to your success.

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AI in Healthcare: How AI Drives Value For Five9 Healthcare Customers

A practical guide to measurably improve the patient experience, workflow efficiency, and overall success through self-service powered by AI.

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Healthcare Payers Using AI Automation with Great Success Today

Payers can achieve higher star ratings by investing in member engagement platforms and handle open enrollment with ease using self service automation, all while reducing agent workloads.

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AI Enhances Your Patient Loyalty

Get consumers to become your patients by giving them the self-service communication choices they want to make appointments and refill prescriptions.

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Five9 IVA for Healthcare Providers

Place your patients at the center of their care experience with advanced self-service from Five9.

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Why Industry Leaders are Prioritizing AI Investment

In this webinar, our panel of CX experts will discuss practical strategies for investing in and implementing AI and what they see from our prospects and customers in today's market.

Join this webinar to learn:

Leading companies' contact center goals and priorities
How these companies are investing their budget in technology
Where to start on your journey with implementing AI

If you can't attend the live session, don't worry! Register anyway, and we'll ensure you receive the on-demand recording after the webinar.

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Improve Healthcare with Self-Service AI

Patients expect prompt, efficient, and effective progress using the contact center channel of their choice when they communicate with a healthcare provider. Five9 IVA delivers a seamless, frictionless customer experience.

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Evolve Your Patient Experience with Five9 Self-Service Virtual Agents

See how Five9 Intelligent Virtual Agents outperform even the most efficient IVR systems, offering your patients voice and digital options.

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Five9 Administrator Console

Experience the ease and flexibility of managing the Five9 platform. 

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Your 5-Step Guide to Cloud Contact Center Migrations

The consideration factors have changed for customer service leaders contemplating cloud migrations. Many of the latest innovations that improve productivity and lower costs are now only available in the cloud. Learn to navigate cloud-based migration.

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Elevate CX with Five9 & Salesforce Service Cloud Voice

For 15+ years, Five9 has been a top global ISV AppExchange partner with Salesforce. Trust and customer success have been foundational, enabling 1,000+ joint customers with the most robust CCaaS integration in the Salesforce ecosystem.

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Elevating the Patient & Provider Experience: Combine the Power of Five9 and ServiceNow

Ensuring that health systems prioritize delivering patient experiences akin to those seen in modern retail is a key objective, yet it poses significant challenges for many. Through seamless integration, the Five9 and ServiceNow patient communications solution enables health systems to streamline patient care at home, empower care navigators with actionable insights to provide better care remotely, and drive operational efficiencies throughout the entire patient journey.

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Introducing GenAI Studio: Click-to-Customize Generative AI for Your Contact Center

In today's dynamic landscape, GenAI has emerged as a game-changer, revolutionizing every facet of customer engagement. However, these features often come with predefined models and prompts that may not fully align with your organization's unique needs or customer base.

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Five9 for Service Cloud Voice BYOT

Discover how the power of Five9 and Salesforce Service Cloud Voice BYOT empowers contact centers with Einstein AI, increasing efficiency with real-time intelligence and automation.

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Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service 2024

Five9 was awarded the top provider award for Contact Center as a Service Platform in 2024 based on both customer ratings and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

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Five9 Quick Assist

Optimize your Five9 solution with on-demand access to a team of contact center experts on an hourly basis.

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Elevating Customer Experience: Harnessing the Power of Five9 and ServiceNow

Delivering exceptional customer experiences remains a top priority for organizations across industries, but challenging for many to achieve. Through seamless integration, the Five9 and ServiceNow customer service solution enables organizations to streamline customer interactions, empower agents with actionable insights, and drive operational efficiencies throughout the entire customer journey.

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Exact Sciences Achieves 45% Containment Rate

A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences needed a cloud contact center solution — fast. See how Five9 came to the rescue.

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CCW 2023 Berlin - Collaborative Intelligence: The Future of CX

CCW 2023 - Collaborative Intelligence: The Future of CX

Nick Delis, SVP of International Sales at Five9, presents "Collaborative Intelligence: The Future of CX" at CCW 2023 in Berlin. Watch this recording in English to learn how combining the power of Artificial Intelligence and human agents is the future of customer service.

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How Super-Sod Boosted Revenue with Five9 and CallTower

Join us for this customer and partner success story webinar, where we sit down with Michael Mayak, Head of Customer Service at Super-Sod, and Rachell McConkie, Contact Center Product Owner at CallTower and discuss how Super-Sod improved their customer experience with Five9 and Call Tower.

Before implementation, Super-Sod sought a platform to support its rapid growth. After implementing Five9, they saw more efficiencies in training team members, improved NPS scores, and increased revenue generated per phone call.

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Five9 UC Integration with Microsoft Teams

Learn how you can transform your customer experience by uniting the best of your organization with the Five9 UC Integration with Microsoft Teams.

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Five9 Adapter for Zendesk Integration

Discover how the seamless integration of Five9 Adapter for Zendesk can empower your agents to deliver exceptional customer service — all within a single workspace.

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WEM Trends to Improve Your Employee Experience

Join us as we sit down with Juanita Coley, CEO & Founder of Solid Rock Consulting, and chat about all things WEM and why companies should never neglect their employee experience.

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Five9 Liftoff for Cloud-to-Cloud Migrations

As a result of market maturity, cloud-to-cloud migrations are becoming more common. Elevate your contact center with a faster, easier process than a premises-to-cloud migration.

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Move to a Better Cloud

Cloud-to-cloud migration is more common than you might think. Dive into why businesses migrate to a new contact center vendor, the benefits of moving, and why the Five9 Intelligent CX Platform is right for you.

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Five9 GenAI Studio

Unleash the true power of GenAI for CX with a centralized hub for GenAI applications management.

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Five9 WEM Salesforce Connector

Integrate Five9 Workforce Engagement Management (WEM) with your Salesforce system

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Generative AI: Technology Revolution Driving CX Transformation

Join us for an insightful webinar led by Sheila McGee-Smith as she navigates the transformative impact of generative AI on the ever-evolving customer experience (CX) landscape. Delve into the intricate details of how this cutting-edge technology is reshaping the way businesses interact with their customers, offering a deeper understanding of its implications and potential for revolutionizing CX strategies.

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