VSP Delivers Self-Service to 12M with Five9 IVA

A leader in vision care, VSP had an on-premises contact center that couldn’t scale, keep IVA management costs down, or support a remote workforce. Five9 came to the rescue. 

See how: 

• VSP saved millions by owning IVA management. 
• The company reduced support costs by two FTEs. 
• Its contact center enabled a 100% remote workforce.