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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 CX Summit: Explore the Future of the Contact Center

As consumers expectations are constantly changing, how do companies prepare to meet their customers’ ever evolving needs? What are the latest trends in customer experience and how can companies use this information to enhance their contact center?
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Why Advertisers Need a Scalable Multichannel Call Center Experience Platform

How do we meet the customer where they are… all the time? The answer is simple: you need a scalable and reliable multichannel contact center.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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CX Summit ’19: Discover how AI is Transforming CX

Five9 CX Summit is just a matter of weeks away! With over 30+ sessions covering everything from the latest trends, technologies and Five9 products, it’s guaranteed to be a must-see.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[WEBINAR] Changes in Customer Communications

Have you ever called a customer support line, waited forever to talk to an agent and no one ever answers? Or you finally get through to someone who seems entirely lost when it comes to your question and has to put you on never ending hold to find the answer?
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Peter Milligan Senior Product Marketing Manager
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5 Surprising Reasons Why you Need to Move your Contact Center to the Cloud (and 10 Unsurprising Reasons) Part 3

Now that we have covered the not so surprising benefits of cloud, it’s time to dig into the good stuff. Interestingly enough, all five reasons are based on a simple truth: true multi-tenancy brings true benefits to all tenants.
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Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

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The Future of Customer Engagement in Financial Services

With the Digital Revolution continuing in the financial sector, customer expectations are now higher than ever. With so many options available at their fingertips, maintaining flexibility and keeping a competitive advantage has become top priority for companies.
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Chris Silver GM & Vice President of Strategic Enterprise Sales, Canada

Chris Silver is the Five9 Regional Vice President of Enterprise Accounts in the Northest and Canada Regions. Chris believes success in the sales world can truly be achieved when you pair innovative products with strong customer relationship, honest expertise and ongoing trust.

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5 Surprising Reasons Why you Need to Move your Contact Center to the Cloud (and 10 Unsurprising Reasons) Part 2

In Part 1 of our Reasons to Move to the Cloud Series, we covered the first five of our ten unsurprising reasons you need to move your contact center to the cloud. Let’s be honest – we didn’t share anything groundbreaking. They were all pretty much table stakes in cloud tech. These next five benefits are unsurprising, but are particularly relevant to contact center:
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Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

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