Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Why an Integrated Contact Center is Critical for Customer Experience

Talking about improving your customer experience is meaningless if you don’t have appropriately integrated systems and applications to deliver the experience. Your agents need contact center, CRM, WFO, and UC/collaboration integrated in order to deliver world-class customer service.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

What if RDR2 Arthur Morgan was a Call Center Representative?

Employee Engagement

What if Arthur Morgan was a call center agent and how could Five9 help improve his moral meter? Could Arthur ever recover and become an upstanding citizen like Jim Milton in the epilogue? Let’s take a sample call to show how and where Five9 could help improve Arthur’s moral meter.

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Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

People Fall in Love with People

Five9

People love people. It’s really that simple. You might love your job, your videogame, or even your bed, but you don’t celebrate those types of things on February 14th.

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Wendell Black: 3 Time CRN Channel Chief Honoree

Five9

Please join me in three cheers for Five9 Vice President of Global Channels and International Business, Wendell Black! CRN has named Wendell to its prestigious list of 2019 Channel Chiefs, a list that includes the top IT channel leaders in the world. Wendell is no stranger to the Channel Chiefs list as 2019 marks his third year in a row being recognized!

Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

Jonathan Rosenberg: How AI Impacts the Contact Center

AI and Automation

Recently, Jonathan sat down with John Furrier, Co-CEO at theCUBE, to discuss his move to Five9, the cloud, and the future of the contact center. Below Jonathan shares what AI means for the contact center:

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Rowan Trollope: The Machine Brings Mastery, and Humans Provide the Heart

Events

Next month, we will be packing up our bags and heading out for some sunshine and palm trees at Enterprise Connect 2019 in Orlando, Florida. This year, Five9 is proud to bring theCUBE to #EC19! To kick things off, our CEO Rowan Trollope sat down with John Furrier, Co-CEO at theCUBE, to discuss all things cloud, contact center, and AI.

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CX KPIs: What You Should Be Measuring

Customer/Digital Engagement

Key performance indicators, also known as KPIs, enable companies to make smart business decisions and to gauge how their business is executing on their goals. As technology advances and consumer expectations evolve, it is crucial that companies are measuring the “right” KPIs impacting customer experience and satisfaction.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Five9 Blog

Why an Integrated Contact Center is Critical for Customer Experience

What if RDR2 Arthur Morgan was a Call Center Representative?

People Fall in Love with People

Wendell Black: 3 Time CRN Channel Chief Honoree

Jonathan Rosenberg: How AI Impacts the Contact Center

Rowan Trollope: The Machine Brings Mastery, and Humans Provide the Heart

CX KPIs: What You Should Be Measuring

Call 1-800-553-8159 to learn more about Five9