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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 Named a BYOC Launch Partner at Dreamforce 2024

We’re thrilled to announce that Five9 has been selected as a premier launch partner for Salesforce’s Bring Your Own Channel (BYOC), an exciting new initiative with our Service Cloud Voice integration. This partnership marks another leap forward in empowering our joint customers with Five9 Messaging, offering greater choice and flexibility in communicating with customers. It also reaffirms our ongoing commitment to working with Salesforce to deliver world-class CX solutions, designed to elevate your contact center to new heights. Let’s take a look at how this next-level integration can benefit you.
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How to Go from Digital “Eh” to Digital “Wow”

Digital channels aren't just nice – they're a necessity in today's customer service landscape. Read on to discover why digital engagement is essential to customer service today and uncover best practices to guide your digital strategy.
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The New CX in blue text

AI Is Not Your Next Competitive Advantage – The New CX Is

Explore how AI-driven CX is set to transform customer loyalty and retention, becoming the latest and greatest competitive edge in business.
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Five9 Named a Finalist for the 2024 A.I. Awards

At Five9, we believe that AI is not just a tool but a transformative force that drives the future of customer experience. Our commitment to innovation is unwavering as we empower businesses to deliver AI-elevated, personalized experiences that set new standards for excellence. This dedication to advancing AI and CX is why we are thrilled to be recognized by the 2024 A.I.

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Road to Dreamforce Part 3: AI Use Cases with Five9 and Salesforce Service Cloud Voice BYOT

In my previous blog, Unlocking the Future of Contact Centers: The Power of Five9 and Salesforce Integration, I talked about updates to our Service Cloud Voice offering enabling Einstein AI. If you didn’t get a chance to read that, take a look before diving into this article. 

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Five9 Named to 2024 Fortune Best Workplaces in Technology List

At Five9, we view our people as our most valuable asset, and this fundamental belief guides our every action and shapes our approach to cultivating a positive workplace culture.

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Why Your New Era of CX 2024 Award Entry Matters More Than You Think

One of the biggest joys of being VP of Customer Experience at Five9 is celebrating all our amazing customers who are rockstars at CX innovation! This year, we’re hosting the New Era of CX Awards to recognize, honor, and showcase organizations that are literally redefining CX and AI in their businesses. We want you to enter and, personally, I really want to read your story because YOU are why all of us at Five9 love what we do!

Call 1-800-553-8159 to learn more about Five9