AI, Simplified: Verint Partners with Five9 at CX Summit Barcelona

Verint is thrilled to join CX and AI leaders from around the world at Five9 CX Summit Barcelona, November 12-14, to get a firsthand look at The New CX – an approach transforming customer experiences with AI innovation. As Five9's premier annual conference, CX Summit unites global industry experts and innovators to share the latest insights and strategies defining the future of AI-driven customer experience.

Verint will take the stage as a sponsor at CX Summit to showcase its latest Workforce Engagement solution at the CX Hub. Verint and Five9, who share many customers, are both dedicated to helping people realize fast, intentional AI business outcomes that foster lasting customer relationships. Recently, Verint honored Five9 as its North America Partner of the Year at Verint Engage in September, along with cudos as their Rising Star EMEA Partner. 

At Engage, Five9’s Jake Butterbaugh shed more light on the duo’s latest efforts: “With this deepened partnership, we are making it easier than ever for customers to integrate the Five9 Intelligent CX Platform with Verint Cloud Solutions. We remain committed to giving our customers choice for best-fit technology solutions...as we help companies set new standards for excellence in customer experience.”

Attendees at Five9 CX Summit will get an inside look at our vision for The New CX and discover how Five9's leading AI, platform, and people are bringing it to life – today and into the future. 

“This year’s CX Summit focuses on exploring the transformative power of AI in customer experience. This event is not just about learning — it's about inspiring action and collaboration,” explained Niki Hall, Five9’s Chief Marketing Officer. “We’re looking forward to bringing together our global customer and partner community, and industry thought leaders, to share insights on how to bring Actual Intelligence to AI-driven CX today.”

The New CX Starts Here – powered by Five9’s unparalleled ecosystem of innovative technology providers like Verint, whose integration enables CX that is more unified, intelligent, and transformative than ever. What makes our collaborative platform so special? We’ve observed that most customers prefer to deal with a single vendor for both their contact center and workforce engagement solutions – not just for procurement ease (e.g. single contract, unified discounting) but for the benefit of leaning on a single point of accountability for support. That way, Five9 can offer a platform integrated with the best CX technology providers – all in one place with a single support team. 

For a closer look at our platform collaboration, join Verint and Five9 for “Exploring Your Operational Data with Five9 Analytics & AI Insights.” Additionally, Verint’s Mike Pryke-Smith will join Five9’s Jake Butterbaugh in a main stage panel “CX Titans: Global Partners Driving the Future of Customer Engagement” that you won’t want to miss.  

Five9 and Verint are excited to partner with one another and other CX market leaders to deliver their goal of next-gen CX experiences transformed by AI. Learn more about the Five9 CX Summit here, or register for on-demand access to the keynote sessions here.