Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below.

The New CX: Top EMEA Predictions for the Contact Centre in 2025

The contact centre is quickly becoming the front door to delivering exceptional customer experiences and, for many brands, represents “the face of the company.” As we approach the end of 2024, understanding the continued impact of Generative AI on emerging trends and challenges reshaping the contact centre industry in EMEA is more important than ever.

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ContactBabel Report: The UK CX Decision Makers’ Guide 2024

This annual report studies the CX strategy, performance, operations and technology aspects of UK organisations.

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ContactBabel Report: AI in the UK Contact Centre for Retail

This report examines how retail and distribution contact centers can use AI to overcome the unique operational and commercial pressures in their industry.

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Transforming Your Customer Experience in Financial Services

The financial services industry is transforming fast. With Fintechs raising the bar, customers expect seamless, personalized experiences at every touchpoint. Stay competitive by turning your contact centre into an innovation hub with Five9.

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ContactBabel Report: AI in UK Contact Centre for Financial Services

his report outlines how AI can enhance contact centres by addressing the unique commercial and operational challenges faced by financial services organisations.

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Revolutionising The New CX in Financial Services: Strategies for the Digital Age

Watch on-demand now, our exclusive Five9 CX Spotlight, "Revolutionising Next-Gen CX in Financial Services: Strategies for the Digital Age."

Explore how Five9’s AI-powered solutions can transform customer experience (CX) in the financial services industry. Whether you're in banking, lending, investment, or insurance, meeting customer expectations is crucial.

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How to Prepare Agents for a New Role in the Era of AI

Learn why and how AI is transforming contact center roles.

In this webinar, our CX experts will discuss how agents' roles in the contact centre are becoming more consultative as AI reduces tedious and repetitive tasks.

View our webinar to:

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Five9 Intelligent Virtual Agent Solution Guide

Consumers have become accustomed to getting help from their personal virtual assistants, and they now increasingly prefer self-service options when contacting businesses.

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Why Industry Leaders are Prioritising AI Investment

In this webinar, our panel of CX experts will discuss practical strategies for investing in and implementing AI and what they see from our prospects and customers in today's market.

Join this webinar to learn:

Leading companies' contact centre goals and priorities
How these companies are investing their budget in technology
Where to start on your journey with implementing AI

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Introducing GenAI Studio: Click-to-Customise Generative AI for Your Contact Centre

Five9 introduces GenAI Studio, a transformative platform that unlocks the full potential of GenAI and delivers personalised customer interactions.

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Deep Dive - How AI and Automation is Supporting your Agents

Watch our on-demand CX Spotlight, as we discuss Five9's latest AI and automation tools and showcase a Five9 demo.

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How Five9 and Salesforce Revolutionise Customer Experience (CX)

Watch this webinar to learn how the contact centre environment and customer expectations are shifting and the clear advantages and customer benefits when Salesforce and Five9 unite.

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5 CX Trends for 2024

Join our fireside chat, as industry experts reflect on the developments of 2023 and unveil the five CX trends that will empower your contact centre strategy for success in 2024.

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Datasheet Microsoft Teams UC Integration

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

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Five9 Fact Sheet

Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimisation, and AI and automation to increase agent productivity and deliver tangible business results.

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CX Spotlight: Your Guide to Getting Started with Conversational AI

Explore the steps needed to successfully design and implement conversational AI into your contact centre strategy. Learn how to identify the right use cases, overcome common challenges, deliver exceptional customer experiences and improve overall customer satisfaction

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Frost Radar™: European Contact Centre as a Service Market, 2023

Five9 has been named a leader in growth and innovation for the CCaas market in EMEA in the Frost Radar Report for 2023.

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File Dynamics Personalises Its CX with Onecom and Five9

Two File Dynamics clients with separate needs asked for a joint contact centre solution. See how Onecom and Five9 delivered while personalising the customer experience.

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Hospitality Brands Improve Experiences with Agilysys 

A global technology provider for world-class hospitality brands, Agilysys modernized its contact center and improved efficiencies. The Five9 platform empowers Agilysys customers to deliver exceptional guest experiences. 

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SumUp Case Study with Babble

Learn how Five9 premier partner, Babble, supported SumUp in seamlessly transitioning to working from home at the start of lockdown.

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Auxmoney Case Study with Babble

Learn how Five9 premier partner Babble, supported auxmoney to deliver a streamlined account management service, and therefore deliver an improved customer experience.

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How to Elevate Your Digital CX Strategy

Elevate your CX strategy and design more personalised experiences across various digital channels and live agents. With the power of advanced artificial intelligence, you can build interactions that unify the customer journey and exceed expectations.

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ISG Provider Lens™ for Contact Center as a Service – CX, Europe & UK 2022

The ISG Provider Lens™ quadrant report on contact center as a service (CCaaS) focuses on cloud-based platforms and contact center solutions in Europe and the UK. ISG ranked Five9 as a top CCaaS leader.

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Intelligent Call Centre Services from Onecom & Five9

Keeping track of all the digital channels your customers use can be tricky. See how cloud-enabled technology can transform your contact centre by delivering next-gen experiences to your customers.

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Video The Power of AI and Automation in the Contact Center

AI and automation in the contact center can improve customer and agent experiences, reduce costs, and boost upsell and cross-sell opportunities. Use AI-driven assistance to elevate interactions and turn a customer return into an upsell opportunity.

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Customer Success Book 2024

This e-book features real stories and quotes from our customers, highlighting the challenges they have overcome and how Five9 has helped them achieve their business objectives.

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Five9 Liftoff for Avaya Users Datasheet Screenshot

Datasheet Five9 Liftoff for Avaya Users

We know moving your contact center operations to the cloud can seem like a daunting task. By partnering with Five9 you can reduce any risk and make moving to the cloud easy.

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5 CX Trends for 2023

Join our fireside chat, as industry experts look back at 2022 and reveal five CX trends that will prepare your contact centre strategy for success in 2023.

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Can AI Technology Boost CX in Healthcare?

Learn how intelligent virtual agents (IVAs) allow healthcare organisations to improve patient call flows by automating simple processes, allowing agents to focus on high-value, personal interactions.

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Datasheet Five9 Adapter for Zendesk

With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a world-class experience for every customer interaction.

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Datasheet Outbound Cloud Contact Center

The Five9 Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.

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How to Create Impeccable Experiences with Virtual Agents

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Streamline Operations with Five9 Workflow Automation

Five9 Workflow Automation aggregates information, provides comprehensive views of data and performance, and automates sophisticated, cross-platform workflows and reactions based on the data and events being aggregated.

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Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Whitepaper Time to Move Your Enterprise Contact Center to the Cloud

Most businesses know that providing the type of exceptional experiences today’s customers expect requires migrating to the cloud due to the many benefits cloud contact centers offer. But moving your contact center to the cloud is a big decision that requires considerable due diligence. This whitepaper is designed to help evaluate your current contact center and determine whether now is the right time to move to the cloud.

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Call Centre Helper Webinar: Building a Productive and Efficient Contact Centre

Building a Productive and Efficient Contact Centre

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How to Personalise Your CX with Intelligent Virtual Agents

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CX Summit EMEA 2022

Join Five9 executives, analysts, customers, and partners as we discuss the latest trends and innovations in the contact centre space. Connect and network with CX professionals to learn how the power of practical AI, automation, and cloud can increase business agility and exceed your customers' expectations.

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Brief Five9 Certified Caller Solution Brief

With the Federal Communications Commission (FCC) in the United States taking action to protect against robocalls, Five9 is taking a leadership position to ensure Five9 customers can confidently and securely make outbound calls.

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Datasheet Omnichannel Powered by Five9

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

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Datasheet Five9 Interaction Analytics

Five9 Interaction Analytics enables you to evaluate 100 percent of your calls to identify customer behaviors and interest in your products or services.

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Datasheet Five9 Workforce Optimization

With Five9 WFO, you can manage your contact center more effectively, streamline your operations, and deliver exceptional customer experiences with powerful tools. Read this data sheet to learn more.

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Datasheet Five9 Essentials Quality Management

Five9 Essentials Quality Management (QM) is a powerful solution that meets all of the essential needs of a QM deployment.

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Five9 Enterprise Quality Management

Streamline the quality management process. Reduce risk and human bias while increasing agent performance.

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Five9 Intelligent Virtual Agent Video Screenshot

Video Five9 Intelligent Virtual Agent

With Five9 Intelligent Virtual Agent you can use the latest AI-based technology to easily understand what customers want and provide it quickly—without the use of a human agent.

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Breaking Down the Walls Between the Contact Center and the Business Whitepaper Screenshot

Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.

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Why Integrate Microsoft Teams and Your Contact Center Infographic Screenshot

Infographic Why Integrate Microsoft Teams and Your Contact Center

This infographic shows how integrating Microsoft Teams and the Five9 Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.

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Meeting Employee Expectations

No matter what size organization or industry, contact centers face massive shifts in employee expectations. By providing employees with flexibility, seamless cloud technology, and opportunities for advancement, contact centers can exceed rising employee expectations.

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The Future of Customer Engagement

During the pandemic customers turned to self-service channels like never before, and companies–inundated with calls, emails and messages–needed to find a way to provide high quality service without burning out employees. This thought-provoking session will explore the future of customer engagement and how AI and other innovations can help companies and workers handle the evolving demands of customers while enhancing their overall experience.

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