2025 Customer Experience Report – Consumer Edition

Five9 partnered with Zogby Analytics to survey over 1,000 global consumers in the US, Canada and the UK on the state of Customer Experience (CX). This report delivers essential insights into customer service expectations, preferred communication channels, and evolving attitudes toward AI and self-service.

What’s inside: 

• How Generative AI is transforming CX and redefining customer interactions
• What consumers expect from multichannel support and response times
• The power of personalization in building loyalty and brand value