Intelligent Workflow Automation to Optimize Your Contact Centre

Create exceptional customer experiences by connecting your contact centre with other business systems. Workflow Automation for contact centers enables you to act on customer data in real-time and trigger cross-platform workflows, automating CX while reducing workload and cost.

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Low-code, Time-saving Contact Centre Workflows

Many contact centres without intelligent automated workflows exist in silos and use data inefficiently due to integration limitations, negatively impacting CX. Five9 Workflow Automation provides a visually intuitive, low/no-code platform to easily connect your customer data across the cloud, from CRM to billing.

Crucial customer events and data flow between systems in real time to drive intelligent workflows. Move quickly from intelligence to action without building or maintaining custom IT integrations.

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Improve Work for Every Role

Sales Leader

Supercharge your sales motion. Provide your agents and campaigns with key customer data and buying signals. Streamline lead management, increase close and call-answer rates, and reduce call follow-up time

Use Digital Outreach

Support Manager

Drive successful resolutions by connecting data along the customer journey. Empower agents to focus on customer needs. Automate CX touchpoints to reduce churn, maximise retention, and exceed service levels.

Use Proactive Notification

Contact Centre Admin

Implement integrations faster with less effort and fewer resources. Quickly identify and resolve issues impacting SLAs with automated alerts. Boost agent productivity by eliminating repetitive tasks and streamlining after-contact work.

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Connect Disparate Systems with Ease and Speed

A library of 50+ pre-built connections to popular business applications helps you integrate systems faster, accelerating time to value. Aggregate data in real time, seamlessly combine it with Five9 data, and coordinate CX functionality. Unlock previously siloed information and accelerate decision making. Easily add new connections at scale.

Act Intelligently with Automated Workflows

Create intelligent, automated workflows to react in a coordinated manner across Five9 and other business systems to deliver consistent outcomes. Do more with less by building multi-event triggers using business rules across multiple applications. Eliminate manual processes and monotonous, repetitive work for your teams and make them more efficient.

Leverage Automation for Your Unique Needs

Agent Skill Assignment

Move agents between skills to assist with overflow traffic on phone and digital channels based on service-level agreements. Automatically send agents a notification when they no longer need to provide additional coverage.

Omnichannel Orchestration

Actively reach out to customers with proactive notifications and digital outreach. Create a holistic customer experience by automating contextual SMS, email, and other channels.

Task Automation

Improve agent productivity by reducing time-consuming manual processes. Automate system interactions that prevent agents from focusing on customer needs.

SLA Compliance

Prevent SLAs violations. Set up inbound communication with mandatory-response SLAs to receive notifications during off-hours via call, email, and SMS with forwarding to on-call resources.

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65% of respondents in companies with more than 1,000 employees rated streamlining operations as very important.

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Five9 Workflow Automation allows Nutrisystem to automatically prioritize and intelligently route leads to preferred agents, helping maximize potential revenue.