The New CX: Top EMEA Predictions for the Contact Centre in 2025

The contact centre is quickly becoming the front door to delivering exceptional customer experiences and, for many brands, represents “the face of the company.” As we approach the end of 2024, understanding the continued impact of Generative AI on emerging trends and challenges reshaping the contact centre industry in EMEA is more important than ever.

Join Contact Babel's Steve Morrell and Five9's Thomas John & Steve Blood for a thought-provoking fireside chat where we review last year’s EMEA predictions and dive into the top five predictions and trends for the EMEA contact centre in 2025.