ContactBabel: AI for Customer Satisfaction (UK Edition)

ContactBabel’s “AI for Customer Satisfaction” shows how AI can measure and improve CSAT. The report shows:

How AI can improve the accuracy and speed with which CSAT is measured
The use of sentiment, predictive and customer behavioural analysis
What really drives CSAT in the contact centre, and how can AI support this?
The role of AI in first-contact resolution – the main driver of CSAT
Using AI to cut call queues, improving CX and customer satisfaction

This is the UK Edition, sponsored by Five9.

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ContactBabel: AI for Customer Satisfaction (UK Edition)

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