Hear and Learn from CX Leaders & Partners
Morning Keynotes
Mike Burkland
Chief Executive Officer, Five9
The New CX Starts Here
AI is rapidly reshaping the customer experience at a pace the world has never seen before. Discover the vision for The New CX that will transform every interaction across the CX spectrum. Learn how Five9's AI, platform, and people are making it a reality today and tomorrow.
Humans + AI: Driving Toward Actual Intelligence
Blast into the future of AI in CX to discover how combining Five9 Genius AI with human ingenuity and empathy can create Actual Intelligence — the kind that can transform every customer interaction.
Jonathan Rosenberg
Chief Technology Officer, Five9
Callan Schebella
Executive Vice President of Product, Five9
Andy Dignan
Chief Operating Officer, Five9
Lori Bradshaw
Managing Director, Alaska Airlines
Carla Figueira
Head of Customer Care, FNAC
Steve Drew
Chief Operating Officer, RNL
Experiences Redefined: Real Stories of CX Innovation
Get an insider's look at how CX leaders across industries are embracing The New CX. Discover the bold strategies these trailblazing companies are using to set CX benchmarks and deliver incredible experiences. You don’t want to miss this powerful discussion.
CX Like Never Before: Fireside Chat with The Ivy Collection
Don't miss this fireside chat with a trendsetting London-based restaurant group redefining hospitality to customers around the world. Discover how their digital transformation is powering next-level, sophisticated experiences uniquely tailored to every guest.
Thomas John
Vice President of EMEA Sales & Partners, Five9
Jon Davis
Chief Technology Officer, The Ivy Collection
Jake Butterbaugh
Senior Vice President, Global Partner and International Sales, Five9
Michael Ramsey
Group Vice President of Customer Industry and Workflow, ServiceNow
Mike Pryke
Mike Pryke Smith, Vice President of Strategic Parterships, EMEA, Verint
CX Titans: Global Partners Driving the Future of Customer Engagement
Industry titans reveal how partnering with Five9 is empowering them to deliver truly exceptional results for our customers. Find out how they deliver even more total business value in the rapidly evolving CX world.
Afternoon Keynotes
Jonna Coles
Chief Content Officer, The Daily Beast
Dr. Jen Welter
Chief Marketing Officer, Arena Football League
Building Winning Teams with The New CX: A Fireside Chat with NFL Coach Dr. Jen Welter
To deliver The New CX, organizations need the strengths of diverse perspectives to push CX boundaries by engaging winning teams. In this fireside chat, Dr. Jen Welter, the first female NFL coach, a sports psychologist, and a gold medalist, discusses the importance of changing the field by building a diverse workforce that will drive your competitive advantage.
Shaping the Future of CX and AI: Breakthroughs or Breakdowns
An electrifying discussion with pioneering brands as they showcase how their leadership in CX and AI-driven solutions is redefining the industry. Hear firsthand about their transformative CX journeys, groundbreaking strategies, breakthroughs, and lessons learned.
Niki Hall
Chief Marketing Officer, Five9
Sher Thadhani
Chief Digital Officer, NASDAQ
Kristin D’Arcy
Chief Marketing Officer, True Religion
Joanna Coles
Chief Content Officer, The Daily Beast
Max Homa
PGA Tour Pro, Five9 Ambassador
Mike Burkland
Chief Executive Officer, Five9
Max Homa’s Rise to Golf Greatness
Have fun with Five9 brand ambassador, Max Homa, and enjoy a candid conversation with everyone's favorite PGA TOUR Pro about all things golf, life, and CX.
