Premier Media Services Company Implements Five9 Cloud Contact Center Software To Increase Renewal Rates and Manage Subscriptions
Five9 Selected for Advanced Reporting Capabilities and Salesforce Integration
SAN RAMON,
The customer’s legacy solution prevented visibility into the day-to-day activities of the contact center agents. The company, which supports several global media organizations, chose Five9 to manage and grow the subscription base more efficiently through the contact center. With a robust integration with Five9 to Salesforce, the agents are now able to view
Primary reasons Five9 was chosen include:
- Advanced reporting
- Salesforce integration
- Rapid deployment
“Five9 focuses on impacting the customer experience through enhancing the contact center agent experience. We are pleased to be able to help hundreds of enterprise companies like this improve outcomes of customer interactions and grow their business,” Mike Burkland, President
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Five9 solution:
The Five9 solution delivers everything needed to connect customers to agents in the channels they prefer, whether it is phone, web, chat, email, mobile apps, or social media. Five9 provides a full end-to-end solution with sophisticated management applications such
Five9 VCC features include:
- Automated Call Distributor (ACD) with
skills based routing, voice self-service (IVR), outbound dialers, and Computer Telephony Integration (CTI) - The Five9 multi-channel solution includes phone, web, chat, email, mobile, and social channels
- Five9 Connect is a unique intelligent technology layer that includes advanced Natural Language Processing (NLP), business rules, routing engine, and agent assistance tools
- Sophisticated management applications such
as: supervisor applications to monitor and coach agents, real-time and historical reporting, recording, quality management, and workforce management - Pre-packaged CRM integrations with Salesforce, Oracle, Microsoft, NetSuite, and Zendesk as well as custom integrations through our robust APIs
- Built on a trusted platform that is reliable, secure, compliant and scalable
Additional information
Learn more about the Freedom Release, the latest in agent focused cloud contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides
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Media Contacts:
Five9
Gabrielle Targosz
925-403-1199
SHIFT Communications
Katie Halloran
415-591-8459
