Real Results, Real Impact: The New CX Delivers More

This children’s apparel and lifestyle brand is evolving its customer care center by embracing a variety of Five9 solutions.

This global manufacturing company brought its contact center in-house and deployed Five9 within two-and-a-half months. As a result, the company improved its abandonment rate from 30% to 2% and hold times from 50 minutes to less than five minutes. 

A client services company, Serefin moved to the cloud with Five9 and now drives an 80% call deflection rate while scaling to meet sudden demand.

PING has a mission to be the unquestioned leader in design, quality, innovation, and service. The company has been providing personalized experiences with its custom golf products since 1959. See how PING — a 2023 Five9 Reimagine Award winner — brings joy to its contact center by moving to the cloud and creating deeper insights for a personalized customer experience.

Two File Dynamics clients with separate needs asked for a joint contact centre solution. See how Onecom and Five9 delivered while personalising the customer experience.

BPO organizations facing challenges such as decreasing productivity and agent attrition are signs that they must transform their contact center. See how these BPO companies used Five9 to boost their business.

A global professional services organization serving multiple industries and countries took a leap toward modernizing its operations. Since implementing Five9 workflow Automation, the organization has increased productivity and reduced operating costs by eliminating manual monitoring and processes.

The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more.

Healthcare Technology provider whose technology connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. Using Five9 and Salesforce integration to power next-generation of care.

With its call center on the verge of failing, adHere made a final rescue attempt. See how Five9 enabled the advertising agency to experience a massive jump in revenue.