Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below.

How NexRep Harnesses the Power of the Gig Worker

Join us with guest speaker Teddy Liaw as we discuss how managing a gig workforce necessitates a different approach than managing traditional employees. Find out how businesses can gain access to top talent, increase agility, and cut costs by leveraging the power of the gig worker.

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5 Steps to Improve Communications in Recruitment, Admissions & Enrollment

In the dynamic landscape of Higher Education, forging meaningful connections with students is paramount. This is especially true when prospective students want to know about admissions and aide. Attend this webinar to learn how to provide fast, effortless communication when it matters most.

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Metrigy Infographic: AI Delivers Measurable Value for CX

Metrigy data underscores the growing adoption of AI in contact centers and presents compelling data points illustrating how AI aids companies in saving costs, boosting revenue, and enhancing customer satisfaction.

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Serefin Sees Efficiency Skyrocket with Five9

A major, longstanding e-commerce and catalog retailer grappled with the limitations of an on-premises contact center platform.

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Redefining Metrics for CX Success: Leaders’ Lessons

Read this report with data collected by Metrigy and Aberdeen to learn how IT, CX, and business leaders are approaching new challenges when selecting technology that will set them up for CX success.

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Blackchair Clarity with Five9

Legacy CX platforms pose challenges with complex, aged, and undocumented configurations during migration. Blackchair Clarity streamlines migration by automatically discovering and cataloging legacy CX solutions for analysis, enabling pre-migration planning, design optimization, and migration acceleration.

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Five9 OneStudent Simplifies Student Engagement

Five9 OneStudent empowers your advisors to engage with students, prospects, alumni, and your local community across their channel of choice, providing managers with insights and intelligence into contact center performance.

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Get Results in Recruiting for Higher Education

Quickly build meaningful connections with prospective students through omnichannel experiences. See how Five9 OneStudent can help you gain an advantage in recruiting by leveraging personalization, CRM integration, and unified communications.

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Blackchair Symphony with Five9

As contact centers need adjustments, monitoring, and updates, operations can become increasingly complex with scale. Blackchair Symphony is an audit, automation, and administration management solution designed to help contact centers streamline management operations.

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Learn How Five9 Virtual Agents Now Harness the Power of Generative AI

See the new Generative AI IVA features including the ability to use OpenAI to determine a caller’s intent, how to use LLMs to deliver responses to FAQs and howOpenAI summarizes calls and chats for live agents.

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Alaska Airlines Moves to the Cloud and Improves CX

The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more. “I’ve never worked with a business partner where I felt so cared for and supported.”

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Shep Hyken Report: The State of Customer Service and CX

Read the 2023 Achieving Customer Amazement study, sponsored by Five9, and find out what more than 1,000 American consumers think in relation to customer service and CX.

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Five9 Adapter for Oracle Service Cloud

Seamlessly integrate Five9 and Oracle Service Cloud into a single, easy-to-use desktop. Enable your service teams to solve issues quickly, create positive customer experiences, and deliver better business outcomes.

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Metrigy: Agent Assist Is Golden for CX Operations

Metrigy Research findings show agent assist technology provides unmatched advantages and return on investment (ROI) in the contact center. See how this impacts leading CX organizations.

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Five9 Aceyus VUE

Improve operations and both agent and customer experiences by gaining total visibility into customer data across your business.

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Frost & Sullivan: The Impact of Generative AI in CX

Want to harness the potential of generative AI in your contact center? This Frost & Sullivan report analyzes how LLM-driven generative AI makes improved customer experiences achievable for organizations of all sizes.

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Omaha Steaks Delivers Exceptional Customer Service

Omaha Steaks International is America's original butcher — they’ve been in business for more than 100 years.

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AdventHealth Focuses on Moving Patient Care Forward

AdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices.

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CCW Report: Turn Analytics into Better CX Outcomes with GPT

In this CCW report, explore how Five9 AI Insights leverages the remarkable advancements in generative AI to unlock the true potential of contact center conversational insights.

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Opus Research: Intelligent Authentication in Contact Centers

Contact centers face growing fraud threats amidst complex calls. Opus Research's whitepaper introduces Intelligent Authentication, focusing on voice biometrics' role in enhancing security and customer experience.

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Voice Biometrics: Unlocking Intelligent Authentication in Your Contact Center

Join us for an enlightening webinar that delves into the crucial balance between security and customer experience in the realm of self-service.

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How Rush Enterprises Reduces Average Handle Time and Brings Joy to Customers with Five9

Join us for this customer success story webinar where we sit down with Michelle Ruiz, Director of Call Center Operations at Rush Enterprises and discuss the adoption of Five9's solutions in their contact center.

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From Onsite to Online: Harnessing AI for Consistent Customer Experiences in the Sports Industry

Watch this webinar where we delve into the significance of AI and automation in delivering exceptional customer experiences with Michael Cole, the CTO of the PGA European Tour Group.

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Alaska Airlines Is Committed to Providing an Amazing Guest Experience

The mission of Alaska Airlines is to create an airline people love, and to do that, they have a GX promise — the promise that they make to every guest that flies Alaska. One of the largest airlines in the United States, Alaska Airlines cares about each guest and is with them at every stage of their journey. See how Alaska Airlines is committed to providing an amazing guest and employee experience.

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Reduce After-Call Work with Five9 AI Summaries

Five9 AI Summaries uses the same generative AI technology behind ChatGPT and provides summaries for customer call transcripts in seconds, reducing manual after-call work.

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Five9 Account Manager

To get the most out of cloud contact center technology, lean on a Five9 Account Manager as your trusted advisor. Leverage your dedicated advocate and partner for success.

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Kyndryl Continuously Improves CX

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.

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PING Drives Its Contact Center with Five9 Analytics

PING is a leading family-owned sports equipment manufacturer focused on producing custom golf products for a global market. See how PING provides a custom experience for each and every customer.

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Five9 Reports Q2 2023 Financial Results

Five9 reported strong second quarter results, with revenue growth of 18% YoY. View this infographic for insights on key trends and growth drivers that are fueling our performance.

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The Blueprint Ep 5: Managing Improvement and Innovation in Your Contact Center

Discover how to embrace change, evolve your contact center, manage technical debt, and explore future trends like omnichannel experiences and conversational AI.

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PING Swings into a Personalized Customer Experience

PING has been providing personalized experiences with its custom golf products since 1959. See how PING drives its contact center by moving to the cloud and creating deeper insights.

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Expert Panel: Perspectives on Responsible AI for the Contact Center

Our panel of experts will discuss the importance of considering ethics when developing and deploying AI systems, shedding light on key considerations organizations should prioritize.

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The Blueprint Ep 4: Defining and Measuring Success in the Contact Center

Gain valuable strategies for effective reporting, understanding diverse needs and success metrics, and aligning goals for optimal results.

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Five9 AI Insights

Deliver actionable conversational insights seamlessly with the power of OpenAI.

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Five9 UC Integration with Microsoft Teams

Transform your customer experience delivery by uniting the Five9 Intelligent CX Platform with Microsoft Teams. Equip your team with advanced collaboration to increase First Call Resolution and enjoy hassle-free connections.

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Five9 UCaaS Powered by Nextiva

Bring customers and teams closer together by connecting communications with customer management, intelligence, automation, and team collaboration — all in a single, powerful solution.

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Trusted Partnerships for Digital Transformation: Accenture and Five9 Deliver Customer Experience Excellence

Accenture research shows that 95% of both B2C and B2B executives say they believe their customers are changing faster than they can change their businesses. In order to effectively respond to the ever-changing needs and priorities of their customers, businesses today must adopt a broader perspective that encompasses a holistic understanding of customers' lives. This broader view enables businesses to adapt and cater to customers' evolving demands more effectively.

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