Five9 WEM Zendesk Connector

Integrate Five9 Workforce Engagement Management (WEM) with your Zendesk digital channels and embed the Five9 WEM user experience within Zendesk to reduce the number of applications that agents and supervisors need to use. This results in streamlined workflows and simplified contact center operations. 

• Streamline agent and supervisor experience by embedding Five9 WEM within the CRM user interface.
• Capture transcripts and screen recordings of Salesforce digital channels for quality assurance and training.
• Forecast and schedule Zendesk digital channels.