Image
![Sheila McGee-Smith](/sites/default/files/styles/responsive_max/public/2023-10/Screen%20Shot%202023-10-02%20at%2011.24.45%20AM.png.webp?itok=sS2HVeag)
Sheila McGee-Smith
Founder & Principal Analyst, McGee-Smith Analytics
Image
![Jon Anderson](/sites/default/files/styles/responsive_max/public/2023-10/Screen%20Shot%202023-10-02%20at%2011.27.20%20AM.png.webp?itok=SC3duk8z)
Jon Anderson
Sr Dir, Product Marketing, Five9
Since the public release of ChatGPT-3 and large language models, the conversation around AI has upended the CX landscape. Join Sheila McGee-Smith, Principal Analyst of McGee-Smith Analytics, and Jon Anderson, Sr Director Product Marketing Five9, as we examine how these innovations, paired with contact center and organizational data, can augment and support the contact center and its customers.