Intelligent Call Routing
Intelligent Call Routing - Maximize Your Resources while Minimizing Cost
A great call routing strategy will increase first contact resolution, decrease average handling time, and improve agent utilization. Time is money. To make the process seamless and efficient, get intelligent call routing from Five9.
The Five9 Inbound Contact Center is a cloud-based Automated Call Distribution (ACD) software. Prioritize each channel and interaction to decide what resource is best for the customer. The ability to route calls to the right queue and the right agent significantly improves contact ratio and customer satisfaction.
The key advantages of Five9 include:
- Improved Customer Satisfaction (CSAT) – Supervisor features like silent monitoring, whisper coaching, chat, and barge-in ensure consistent and effective communication with customers
- Faster First Call Resolution – Insights on first call resolution performance and best resolution rates give the ability to optimize based on performance
- Improved Agent Productivity – Access to relevant information about the customer, along with a history of previous interactions, help agents to provide accurate input. When agents have the ability to make notes during the call, schedule a callback, or conference in an expert, call productivity is improved tremendously
Five9 brings the power of the cloud to more than 2,000 customers worldwide and facilitates more than three billion customer interactions annually. Get immediate access to our experts and a free quote with a quick click on "Get Info," or by calling us at 1-800-553-8159.
Talk to a Five9 expert or get a quote
Bringing Joy to CX
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your Customers
Adopt the cloud contact center to meet your business needs – not the other way around.
Explore Our Portfolio
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our Awards
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional Services
Bringing Joy to CX
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.
Customer First
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your CustomersCompletely Customizable
Adopt the cloud contact center to meet your business needs – not the other way around.
Explore Our PortfolioAlways Innovative
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our AwardsAt Your Service
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional Services
About Five9
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Industry Leading Cloud Call Center Software
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
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