Real Results, Real Impact: The New CX Delivers More

Five9 Enterprise WFM is transforming the financial services market, enabling growth at scale which was previously unavailable.

In lead costs we used to spend $220,000 on marketing in a month and now, with new leads, we dropped that monthly spend to $120,000. We bought less, got the same results, and saved over $1.2 million a year. We saw immediate ROI in 30 days of running the Five9 platform.

People are pleased and thrilled with how easily Five9 worked. Once it was set up, the technology didnt get in the way. It was a huge relief for me and the partnership with Five9 so far has been great. We dont have to manage Five9.

Chat enabled us to bring something to RoundPoint that didnt exist at the time with relatively low effort from a technology standpoint.

The rollout was planned for six months but only took 45 days. It was a rapid, flawless implementation and performance has been impeccable. I highly recommend Five9.

Faster Agents with good data helps us be more efficient and make better choices. Five9 Agent Assist helps reduce the call handle time while keeping the call information consistent and accurate.

One of the things about Five9 is that the technical account manager are invaluable to us. If you don't have that expertise in-house, they're invaluable. And they've been a great blessing, to be able to work and tailor the platform to our needs.

Five9 was very easy to implement. The first couple of weeks on Five9, we were on making twenty to thirty thousand calls a week. And over the past couple of months, we're hitting a hundred thousand calls a week.

We have over 1,300 concurrent users logging into Five9 at any point in time. We've made leaps and bounds in terms of how we utilize the technology. Being able to use it a lot more intelligently, a lot more proactively rather than reactive.

I think the key to the success of our partnership is that when Five9 makes a promise, they keep that promise. Whether its calm seas or the middle of a storm, Five9 delivers.