Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

The New CX: Deliver Next-Gen Customer Self-Service with Five9 AI Agents

Today's customers expect personalized, human-like interactions — even from automated systems. However, the reality falls short. According to a survey by Gartner,only 8% of customers used a chatbot in their most recent customer service experience. Among those, just 25% expressed a willingness to use a chatbot again in the future.

Sarika Prasad Senior Manager, Product Marketing

Disrupt or Be Disrupted: Transforming Financial Services with Five9

Learn more about Five9's E-book “Transforming Your Customer Experience in Financial Services” here and discover how your organisation can make customer service your competitive advantage.

Anita Stein Senior Field Marketing Director

Understanding Communication Styles: A Guide for Customer Service Agents

How agents can use the four communication styles to ease customer frustration, connect, and improve customer experiences.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

AI, Simplified: Verint Partners with Five9 at CX Summit Barcelona

Events

Verint is excited to join CX and AI leaders across the world at Five9 CX Summit Barcelona this November.

Ken Archer Channel Chief, Americas, Verint

How Can Fraud Prevention Improve Contact Center Efficiency?

Fraud prevention software actually elevates – not hinders – the quality and efficiency of inbound customer experiences.

Josh Pikal Product Marketing Specialist

What Do Customers Want from a Call Center?

Contact Center

Discover what customers truly desire from a contact center. Learn key insights to enhance customer satisfaction and optimize your service strategy.

Ruthie Carey Content Strategist

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Five9 Certified with ServiceNow Xanadu Release

Five9’s certified ServiceNow Xanadu integration enhances automation, speeds response times, and empowers agents with AI-driven insights for exceptional service.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.