Five9 Joins AT&T in the CX Revolution

Last week, we hosted our annual Five9 Sales Kick Off. It represented an opportunity to bring together sales leaders from across the company and Five9 partner ecosystem. We also used the opportunity to announce our second annual Five9 Partner Awards.  

We were thrilled to share that one of Five9’s most strategic partners, AT&T, took home the title of Five9 Global Partner of the Year! Not only is this award a reflection of the amazing year that Five9 and AT&T had together, but it’s also a signal of what’s to come.  

So, what’s next on the horizon you might ask? 

Well for AT&T, it’s the launch of the CX Revolution. The campaign focuses on the need for businesses to transition their contact centers to the cloud and accelerate their ability to provide a superior customer experience across all digital channels.  

Five9 has witnessed major changes in customer demands in recent years, significantly more so during the global pandemic, and there are no signs of that change stopping any time soon. In fact, the results of the Five9 Customer Service Index show that multi-channel experiences are in high demand. This means that having a cloud-based contact center solution with omnichannel functionality is an absolute necessity for businesses looking to scale and enable their service and sales agents from home. Equally important is learning how to practically apply AI and Automation in the contact center. AI-powered intelligent virtual agents are the unsung heroes in this regard. They can take the high volume, low priority tasks off live agents’ to-do lists. AT&T Intelligent Virtual Agent, powered by Five9, is a perfect example of how AT&T and Five9 are collaborating to revolutionize the customer experience.   

Just like AT&T, we believe that now is the time for organizations to truly reimagine the way they provide CX with innovative technology and with expert vendors who know how to implement these tools. Working with a consultant like AT&T is a sure-fire way to help accomplish just that. Not just because AT&T has a suite of world-class technology solutions, but more so because the AT&T team takes a consultative approach to supporting digital transformation, helping organizations  improve customer retention, generate revenue, and stand out in the crowd as a leader in CX.  

The CX Revolution has begun, are you ready for it? Visit cx-revolution.com to learn more.