BT and Five9 Partnership: Delivering CX Experience into the Future

When I think of Porto, I think of fun, sun, incredible wine, big waves, and the wonderful time we had at Five9 CX Summit EMEA celebrating and sharing information with our customer and partner community. One of the highlights of this year's event was the announcement of Five9 expanding partnership with BT to offer customers a brilliant experience using the power of BT's voice with the Five9 Intelligent CX platform to take enterprises off-premises and into the cloud.  
 

This partnership offers a solution that eases businesses to move into the cloud. BT and Five9 combined expertise help customers seamlessly transition to the cloud and enjoy the full benefits of a managed CCaaS service. Together this partnership reimagines the AI-empowered workforce and delivers fluid experiences.  
 

"It is an honor to continue expanding our partnership with BT to deliver a high-quality intelligent CX solution via a BT network-enabled, managed cloud service powered by Five9," said Jake Butterbaugh, SVP of Global Partners at Five9. This partnership reflects Five9's commitment to grow our partner ecosystem and cultivate powerful, global partnerships to deliver CX solutions to international customers." 
 

During Five9 CX Summit EMEA, Richard Atherton, Head of Product Management at BT Global Services, presented to global partners, customers, engineers, and potential customers, delivering their vision with this partnership and the goal to move enterprises' contact centers into the present and set them up for the ever-growing digital future.  
 

BT highlighted its global partnerships and innovation history and our joint focus on creating a frictionless end-to-end customer experience. Delivering secure integration technology solutions in the cloud, pre-integrated products, and APIs delivered globally. Which is critical to growing customer satisfaction, enabling multiple channels for communication. BT also discussed the best practices for cloud migration and AI-driven management. Sustainability was highlighted as a trend that continues to grow across all sectors, and the importance of reducing the carbon footprint. Global cloud migration and regulatory experience to ensure compliance is met no matter where in the world you are located. 
 

“Delivering an amazing customer experience sounds simple, but the reality is it is a complex goal. Customers today have more choices and higher expectations than ever before. Five9 understands that our people and our platform together can create something special. That's our CX promise. To stick by our customers from day one to forever. Bringing the latest in innovation and the best of our people when our customers need it most. “- Genefa Murphy, CMO, Five9, as stated in a new CX Study Five9 sponsored by Shep Hyken. 

It is a big decision to move from the world of legacy technology into the cloud. Together Five9 and BT will work to bring Five9 leading intelligent CX Platform with BT managed service and voice capabilities to deliver a powerful cloud solution. With the ever-changing consumer demands, this ensures global enterprises a seamless experience moving to the cloud to offer the ultimate joyful customer experience.  
 

The Five9 BT partnership is off to a fantastic start. In the coming months, we look forward to sharing news of our success together. “Let joy be in your journeys – not in some distant goal”, Tim Cook 
 

To learn more about Five9 BT partnership, review our joint press release, CX Today article, and watch this Five9 BT Partner Powered video.