Executive

Gain insights from thought leaders on topics critical to success in the customer experience industry.

Is AI Really Necessary?

The public accepts AI – evidenced by the adoption of Siri, Amazon Alexa, and Google Home. Which begs the question

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How to Use AI to Improve Agent and Customer Happiness

Historically, contact center attrition rates have always been higher than other professions due to the repetitive and monotonous nature of

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Swing for the Clouds with Max Homa: How to Stay Cool Under Pressure

Everyone at some point has felt the pressure of work-related stress. Any job can have stressful elements, even if you

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The Future of Customer Engagement

During the pandemic customers turned to self-service channels like never before, and companies–inundated with calls, emails and messages–needed to find

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How to Use Customer Data to Create Customer Loyalty

Join Five9 CEO, Rowan Trollope, and Executive Vice President, Advertising and Customer Experience of Oracle, Rob Tarkoff, in this live

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The Metrics Gap: Your CX Strategy Suffers Without Tracking These Key Metrics

Metrigy CEO and Principal Analyst, Robin Gareiss, and Five9 Chief Marketing Officer, Genefa Murphy, will show you how to obtain

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The Future of AI, Automation, and the Voice Experience

In this webinar you’ll hear from Five9 EVP of Product Management, Callan Schebella, AT&T AVP of Voice & Collaboration Kennedy

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The Future of Seamless Customer Communication

Join Nextiva and Five9 as they discuss the future of UCaaS and CCaaS and how to create seamless customer experiences.

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Reimagine the Future of Work

Join Rowan Trollope, CEO of Five9, and Dan Bodner, CEO of Verint, as they discuss how technology is enhancing employee

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Medallia and Five9: Executive Fireside Chat

Join this executive fireside chat as Leslie Stretch, CEO of Medallia and Rowan Trollope, CEO of Five9 discuss how leading

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