Five9 Genius AI

The Five9 Genius AI platform includes practical AI solutions to automate common tasks and free up agents to focus on more complex issues. It consists of three solutions: Five9 Intelligent Virtual Agent, Five9 Agent Assist, and Five9 VoiceStream. Leveraging these solutions, agents can get the help they need to more effectively assist customers, your business can reduce costs, and you can provide more human customer service experiences.

Watch this video to learn how:

• Five9 Intelligent Virtual Agent can field calls from customers for common tasks and automatically handle them without agent involvement
• Five9 Agent Assist provides real-time transcripts and summaries to agents to dramatically reduce average handle time
• Five9 VoiceStream helps customers use real-time voice to improve customer experiences