Five9 Rates Highest in Vendor Satisfaction among Customers Surveyed by DMG
Five9 Rates Highest in Vendor Satisfaction among Customers Surveyed by DMG Consulting
Five9 received the highest overall vendor satisfaction score in the DMG Consulting 2021/2022 Cloud-Based Contact Center Infrastructure (CBCCI) report. The report measures customer satisfaction and completeness of product features.
Five9 earned 33 perfect scores out of a possible 34. In fact, Five9 is the only vendor in the report to receive perfect scores in categories that include:
- Overall vendor satisfaction
- Implementation
- Professional services
- Training
- Ongoing service and support
- Responsiveness to product enhancement requests
