Five9 Genius AI

Actual Intelligence that future proofs your CX

Powering The New CX with a comprehensive AI solution for real business outcomes

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Explore Intelligent AI Solutions that power The New CX

Five9 Genius AI

AI-elevated CX

AI Agents

Self-service redefined

AI Knowledge

Contextual answers

GenAI Studio

Hub for all GenAI apps

AI Insights

Conversation intelligence

Five9 Genius AI

Five9 Genius AI is a comprehensive product suite for tailoring AI applications to your company’s CX needs in the GenAI era. By integrating AI across your contact center, you unlock unprecedented potential for genius CX.

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Five9 AI Agents

Discover The New CX with Five9 AI Agents, blending cutting-edge generative AI with conversational AI and Natural Language Processing (NLP) models to deliver personalized, natural interactions. Embrace granular control to manage agents autonomously or with pre-defined scripts.

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AI Knowledge

Uses LLMs with RAG technology to unify enterprise knowledge, providing contextual, knowledge-based answers. Empower live and virtual agents to deliver faster resolutions with quick access to precise responses.

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GenAI Studio

The first enterprise-ready hub for building, testing, and monitoring GenAI apps featuring a unified, user-friendly interface. Customize general-purpose, off-the-shelf generative AI models for your needs, ensuring responsible AI grounded by precise control and trusted data.

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AI Insights

Unlock real-time insights and the voice of your customers hidden in your data more easily and quickly with the power of GenAI. Understand emerging topics, top trends, and root causes of issues. Gain recommendations to optimize self-service automation, knowledge, and agent guidance so leaders make data-driven decisions and optimize operations.

See How

We are excited about rolling out our custom summaries and will continue to refine as needed. It’s important to us that we can customize and adapt to different needs, and that’s something we’re really grateful for with Five9.

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Five9 Genius AI: 4 Steps to Delivering Business Value with AI

AI propels your CX and contact center by years, not months. The question is where, when, and how to deploy AI? Our 4-step guide shows you how a custom AI strategy delivers CX for your customers and your business outcomes.

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AI Knowledge Data Sheet

AI Knowledge is a cutting-edge application that combines the power of LLMs with the precision of Retrieval Augmented Generation technology, transforming how businesses deliver accurate information to customers.

Five9 AI Day: AI Innovation That's Less Hype, More Actual Intelligence

Generative AI has transformed CX — have you made the shift? Watch sessions on-demand from Five9 AI Day to explore the latest AI innovations with sessions, panels, and demos to discover how to unlock AI-driven CX tailored to your business outcomes.

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