5 CX Challenges Facing Financial Services

Many financial services organizations struggle with pinpointing the challenges customers face. View this infographic for insights on those challenges and learn how intelligent contact center solutions can help you boost customer satisfaction.

• 33% of customers would leave a company they liked after one bad experience.
• 63% of financial organization leaders say providing self-service options for customers is a challenge for delivering high-quality CX.
• 72% of customers value personalization when interacting with their banking customer service.