Five9 and Google CCAI

Use the combined capabilities of Five9 AI-powered solutions and Google Contact Center AI (CCAI) to dramatically improve customer and agent experiences. Five9 solutions harness the power of Google conversational AI and add an abstraction layer, allowing non-technical users to easily create AI-enabled interaction flows and engagement journeys. Download the Five9 and Google CCAI data sheet to see how our combined AI:

• Delivers a natural and engaging IVA that lets customers resolve common inquires without a live agent
• Seamlessly escalates calls to a skilled live agent with all relevant data from the self-service interaction
• Guides live agents to deliver more prescriptive, accurate, and timely responses while reducing after-call work