BPO Zevas Pivots Employees to Work Remotely with Five9

As Zevas was facing a pandemic, it became a necessity to rapidly implement a cloud contact center solution so employees could work remotely and deliver the best customer experience possible to its clients. Zevas needed a partner that could help the company accelerate its digital transformation, quickly move from an on premises solution to the cloud, and support its growth strategy.

Read the case study to learn how Zevas:

• Enables agents to work from anywhere without disrupting customer service and agent productivity
• Uses Five9’s “silent coach” feature to help train new reps to have more effective conversations with customers
• Leverages an omnichannel demand strategy through the Five9 platform and provides more human customer service experiences
• Uses an “always available” approach to customer interactions to provide the support customers need when and how they need it