SumUp Sees 50% Call Containment with Five9

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages — while automating workflows to increase self-service — created a path toward improving customer experience. SumUp realized a:

• 50% call containment
• 23% cost savings with IVA compared to an FTE agent
• 10% increase in self-service in the first year