Five9 Liftoff for Genesys PureConnect

In May 2022, Genesys alerted PureConnect users that it was winding down sales, R&D, and support for PureConnect.

Overcome the end of support for PureConnect by easily moving to the cloud to provide a better experience for agents and customers alike. Five9 makes moving to the cloud a positive experience by empowering you with guidance, partnership, services, and continued support.

Five9 offers features and functionality in the following areas:

• Unified communications
• Quick-start IVR and IVA
• Next-level reporting
• Omnichannel interactions and outbound communications

Learn more about how Five9 can improve your contact center operations and provide a more human customer service experience.