Five9 IVA in Action: Appointment Scheduling

One way you can use Five9 IVA in a healthcare environment is to handle common requests like appointment scheduling. While you can’t use an IVA to handle every request, using a virtual assistant for frequent tasks can help reduce the workload of your front-line staff.

Deploy virtual agents to achieve benefits including:

• Lower average handle time per call
• More agent time to handle more complex requests
• The ability to manage more calls per day without increasing headcount
• Improved agent engagement