Five9 AI Day

AI innovation that's less hype, more Actual Intelligence.

Generative AI is pushing the boundaries of what leading contact centers can do — propelling CX into a new era. Five9 is at the forefront of delivering AI-elevated CX by combining AI with our intelligent platform and our trusted experts.

Join us on Five9 AI Day, where we'll dive into the latest AI product innovations from Five9. You'll hear about our comprehensive Genius AI suite and how it enables personalized interactions across all your CX touchpoints.

The AI Day agenda is packed with insightful sessions, customer and analyst panels, and live demos to help you elevate CX and drive business outcomes.

September 12, 2024

11 am – 1:15 pm PT | 2 pm – 4:15 pm ET

Join Us on Five9 AI Day

Matt McGinnis
VP of Product, Industry, and Solutions Marketing, Five9

Steve Blood
VP of Market Intelligence and Evangelism, Five9

Generative AI has incredible potential, but it is complex, ever evolving, and often poorly implemented. Five9 has introduced Five9 Genius AI to solve all of that with a step-by-step approach to addressing these pain points — leading with a unique, customer-centric approach. Explore our vision for AI in CX emphasizing responsible AI, practical applications, and more. Learn strategies to introduce AI into your CX while balancing AI with humans to deliver a seamless and efficient customer journey. Join us for a walk through of how this 4-step process can deliver AI success for your business.

In the GenAI era, data is the new digital currency. Join our session to explore our latest AI-powered products and processes designed to seamlessly integrate contextual data and knowledge into your customer experience. We will showcase our comprehensive suite of orchestrated solutions that craft robust, AI-powered CX journeys aligned with your business objectives. Learn how Five9 is revolutionizing CX with products such as GenAI Studio, AI Knowledge, and AI Insights.

Jonathan Rosenberg
CTO and Head of AI, Five9

Callan Schebella
Head of Product, Five9

Max Ball
Principal Analyst, Forrester

Josh Sosebee
Senior Director AI Solution Services, Five9

Sarika Prasad
Senior Manager, Product Marketing, Five9

Bailey Backal
Product Marketing Manager, Five9

Matt Bange
Manager, Solution Consulting, Five9

Contact center leaders are looking to build customer relationships but lack the data to deliver personalized interactions.

At Five9, we know that while these leaders possess the data, they may lack the proper framework, tools, and processes to make it actionable. In our session, we unveil our 4-step methodology with our industry-leading orchestrated solution designed to uncover data, analyze operational gaps, tailor models and outcomes with contextual data, and engage customers more personally. We’ll also engage in a discussion with Forrester to explore their market observations and insights on overcoming these challenges.

AI is evolving rapidly, and customers are using it to gain a competitive advantage in the market. In our customer panel, learn from leaders across Financial Services, Healthcare, and Retail who are already innovating and delivering personalized customer experiences with AI. Gain valuable perspectives on how they're tailoring their models to meet industry-specific needs and drive meaningful improvements in their customer service.