![Matt McGinnis](/sites/default/files/2024-08/matt-mcginnis-headshot_0.png)
Matt McGinnis
VP of Product, Industry, and Solutions Marketing, Five9
![Steve Blood](/sites/default/files/styles/responsive_max/public/2024-07/Steve.png.webp?itok=DfQiLEnA)
Steve Blood
VP of Market Intelligence and Evangelism, Five9
Introducing Five9 Genius AI (15 minutes)
Generative AI has incredible potential, but it is complex, ever evolving, and often poorly implemented. Five9 has introduced Five9 Genius AI to solve all of that with a step-by-step approach to addressing these pain points — leading with a unique, customer-centric approach. Explore our vision for AI in CX emphasizing responsible AI, practical applications, and more. Learn strategies to introduce AI into your CX while balancing AI with humans to deliver a seamless and efficient customer journey. Join us for a walk through of how this 4-step process can deliver AI success for your business.
AI Innovation in CX Starts Here (40 minutes)
In the GenAI era, data is the new digital currency. Join our session to explore our latest AI-powered products and processes designed to seamlessly integrate contextual data and knowledge into your customer experience. We will showcase our comprehensive suite of orchestrated solutions that craft robust, AI-powered CX journeys aligned with your business objectives. Learn how Five9 is revolutionizing CX with products such as GenAI Studio, AI Knowledge, and AI Insights.
![Jonathan Rosenberg](/sites/default/files/styles/responsive_max/public/2024-07/Jonathan.png.webp?itok=m47Vr3qB)
Jonathan Rosenberg
CTO and Head of AI, Five9
![Callan Schebella](/sites/default/files/styles/responsive_max/public/2024-07/Callan.png.webp?itok=9KPkaCce)
Callan Schebella
Head of Product, Five9
![Max Ball](/sites/default/files/styles/responsive_max/public/2024-07/Max.png.webp?itok=3tbFp9up)
Max Ball
Principal Analyst, Forrester
![Josh Sosebee](/sites/default/files/2024-08/josh-sosebee-headshot.png)
Josh Sosebee
Senior Director AI Solution Services, Five9
![Sarika Prasad](/sites/default/files/2024-08/sarika-prasad-headshot_0.png)
Sarika Prasad
Senior Manager, Product Marketing, Five9
![Bailey Backal](/sites/default/files/2024-08/bailey-backal-headshot.png)
Bailey Backal
Product Marketing Manager, Five9
![Matt Bange](/sites/default/files/2024-08/matt-bange-headshot.png)
Matt Bange
Manager, Solution Consulting, Five9
AI for CX Playbook: Your Guide to Less Hype and Better Outcomes (40 minutes)
Contact center leaders are looking to build customer relationships but lack the data to deliver personalized interactions.
At Five9, we know that while these leaders possess the data, they may lack the proper framework, tools, and processes to make it actionable. In our session, we unveil our 4-step methodology with our industry-leading orchestrated solution designed to uncover data, analyze operational gaps, tailor models and outcomes with contextual data, and engage customers more personally. We’ll also engage in a discussion with Forrester to explore their market observations and insights on overcoming these challenges.
AI Strategies CX Leaders Are Using to Transform Their Industry (40 minutes)
AI is evolving rapidly, and customers are using it to gain a competitive advantage in the market. In our customer panel, learn from leaders across Financial Services, Healthcare, and Retail who are already innovating and delivering personalized customer experiences with AI. Gain valuable perspectives on how they're tailoring their models to meet industry-specific needs and drive meaningful improvements in their customer service.
![Maribel Lopez](/sites/default/files/styles/responsive_max/public/2024-07/Maribel.png.webp?itok=8JCdusZz)
Maribel Lopez
Founder & Principal Analyst, Lopez Research
![Andy Dignan](/sites/default/files/2024-08/andy-dignan-headshot.png)
Andy Dignan
Chief Operating Officer, Five9
![bruno demelo](/sites/default/files/2024-09/bruno-demelo-fransoni-headshot-v2.png)
Bruno De Melo Fransoni
Contact Center Chapter Leader, SumUp
![brian calderwell](/sites/default/files/2024-09/brian-calderwell-headshot.png)
Brian Calderwood
Vice President of IT, CVS