Assist Digital

Assist Digital provides comprehensive customer experience (CX) services combining human expertise and advanced digital technologies. They specialize in designing and managing customer-centric operations, helping businesses improve efficiency, enhance customer satisfaction, and scale internationally. Their offerings span several key areas:

Customer Operations

Assist Digital delivers multilingual, omnichannel customer support through 25 contact centers across EMEA, employing over 6,000 agents. They blend human expertise with AI tools such as chatbots, vocal bots, and conversational IVRs, powered by large language models, to enhance response quality and efficiency. Additionally, their back-office automation and hybrid solutions save time and reduce costs.

CX Consulting and Design

They offer consulting services to optimize customer journeys, data analytics, and marketing automation. Their design expertise covers service design, UX/UI, brand strategy, and agile workflows. By integrating data-driven insights and innovative design practices, they enable clients to deliver seamless, customer-focused experiences

Advanced Technology Solutions

Assist Digital excels in implementing and integrating cloud-based, scalable digital systems. Their solutions include RPA, AI-powered automation, and proprietary platforms like Languagenius, for enhanced customer service, Chattrix, an AI-supported communication platform as well as YAMMU, a professional Workforce Management Tool. They also provide system integration and CRM optimization services with Salesforce expertise.

Generative AI and Automation

The company leverages generative AI for tasks such as customer interaction, backend processes, and marketing. Their tools enhance efficiency by automating repetitive tasks while ensuring personalized and empathetic customer interactions. These solutions are tailored to help businesses adopt new technologies effectively and achieve business agility

Industry-Specific Solutions

Assist Digital partners with enterprises across diverse industries, including energy, finance, retail, and healthcare. Their solutions range from omnichannel customer management to large-scale marketing automation and even innovative projects like metaverse-based automotive stores.

By combining human creativity, digital innovation, and a focus on business goals, Assist Digital empowers organizations to boost customer engagement, drive growth, and navigate digital transformation effectively