Migrate. And Automate!
Migrate to Five9 and automate your most difficult and time-consuming call center tasks!
- Eliminate time-consuming manual processes
- Reduce operational costs with simplified real-time workflow
- Automate operations. Streamline service today!
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Workflow Automation. Without the Work!
Contact centers of all sizes suffer from the same problem: there are always more tasks to be done than people to do them. But according to a McKinsey study , 45% of these day-to-day tasks could be automated with programmable, consistent, automated workflows.
Five9 Workflow Automation removes duplicative, repetitive work and frees your call center representative so they can focus on higher value conversations.
Bring consist workflows to the customer experience and change the conversation from operational KPIs to outcome based results!
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Reduce Operational Expense with Automate Workflows
Digital Outreach
- Respond promptly & consistently to social media mentions
- Voice, email, SMS, or social media omni-channel communication
Social Engagement
- Respond promptly & consistently to social media mentions
- Voice, email, SMS, or social media omni-channel communication
Operational Intelligence
- Real-time and historical reporting & data visualizations
- Conditional alerts based on threshold
Proactive Notification
- Continuously monitor events
- Automatically initiate omni-channel notifications
Boost Productivity with Pre-Built Contact Center System Integrations Application Integrations
Application Integrations
- 50+ out-of-the-box integration
- Aggregate information from real-time data streams
- Display information from connected systems with built-in data visualizations
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Automated Workflows
- Automated workflows based on events in Five9 or external systems
- Visual ‘no code’ workflow design
- Conditional branching logic flows
IDC Report: The Next Evolution for Contact Centers Is Driving Business Value from Targeted Automation
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Leading Brands Choose Five9
