Opus Research Names Five9 a Leader for 2023

Opus named Five9 a leader among conversational AI and enterprise intelligent assistant solutions. With the growing need for a modern contact center, Five9 leverages emerging technologies and delivers on providing innovation and personalized customer experiences that help organizations achieve their business goals. 

Read this report to learn why Five9 is a leader in each category, including: 

• Feature-rich and highly functional resources 
• Robust connectors to sources of knowledge and back-office systems 
• Proven record of transformation without disruption 
• Clear vision for LLMs and generative AI to augment offerings 
• Effective strategy for shifting from rule-based, task-specific language models