Contact Center Resources: Get to Know the Five9 Cloud

Five9 partnered with Zogby Analytics to survey over 1,000 global consumers in the US, Canada and the UK on the state of Customer Experience (CX). This report delivers essential insights into customer service expectations, preferred communication channels, and evolving attitudes toward AI and self-service.

What’s inside: 

• How Generative AI is transforming CX and redefining customer interactions
• What consumers expect from multichannel support and response times
• The power of personalization in building loyalty and brand value

Discover exclusive insights and strategies shaping the future of customer experience:

• 74% of companies have seen a boost in agent efficiency from AI
• 63.7% of executives now see contact centers as value centers, not cost centers
• 84% of CX and IT leaders credit technology partners for driving their success

At Five9, our focus revolves around bringing Joy to CX. We are committed to bringing our customers the power of people and technology to enable their CX success. 

This e-book features real stories and quotes from our customers, highlighting the challenges they have overcome and how Five9 has helped them achieve their business objectives — creating valuable partnerships and delivering extraordinary experiences to their customers every step of the way.