Five9 UC Integrations

Advance customer experiences and enrich employee collaboration.

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Microsoft Teams Integration

Nextiva Integration

Zoom Phone Integration

RingCentral Integration

The Integrated Advantage

Five9 offers pre-built integrations with top UC solutions, allowing agents to identify subject matter experts throughout the enterprise and communicate with them to help answer your customers' inquiries. With our UCaaS solutions, agents can easily identify the right expert, understand their availability, and click to contact them. With unified communication experts at their fingertips, agents can improve first contact resolution and overall customer satisfaction.

Agents can identify back-office subject matter experts (SMEs) and call, transfer, or conference with them in real time. Give your contact center agents the confidence to collaborate with the rest of your organization and elevate your customer experience.

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Collaboration Without Compromise

Enhanced Connection

With a consolidated CC and UC directory, agents can view presence status to instantly find which relevant back-office SMEs are available to help.

Silo-Free, Toll-Free

Agents can click-to-call, transfer, or conference in any UC user without incurring additional toll charges.

Best of Everything

With Five9 UCaaS Integrations, you can leverage your choice of outstanding UC technology without forfeiting industry-leading contact center features.

Read Report

70% of consumers purchase more from companies that offer seamless conversational experiences.

See Why

The integration with Microsoft Teams enables our front and back-office members to collaborate seamlessly utilizing the consolidated address book, helping overall efficiency.