2024 Winners
AI-Elevated CX Trailblazer
Celebrates visionary leadership in seamlessly integrating Five9 AI into their CX and EX strategies. You have overcome data and regulatory hurdles by leveraging platform intelligence and crafting unique, delightful experiences for customers and employees. Highlighting CX excellence, growth, and impact, this category is driven by people and powered by AI.
Winner:
- The Ivy Collection
Best CX Self-Service
Honors the organization that has expertly harnessed the Five9 Intelligent CX Platform to create seamless customer experiences across touchpoints. With AI and automation, you’ve empowered customers to select the pace and channel of their interactions through self-service. You’ve realized the advantages of a unified, cloud-based, AI-driven platform in optimizing costs, streamlining workflows, enhancing employee retention, and boosting customer satisfaction.
Winner:
- Mason Companies Inc.
Best CX Platform Innovator
Honors leadership and innovation using the Five9 Intelligent CX Platform's ecosystem of partners to up-level customer and employee experiences. Show how your organization has leveraged the platform's agility, flexibility, and intelligence to meet the expectations of your customers and the demands of your markets — all while adapting to changing needs and opportunities to drive your competitive CX edge.
Winner:
- US Radiology Specialists
Most Trusted Expert Award
Recognizes standout leaders and teams who have partnered with Five9 to achieve employee experience excellence. You’ve leveraged your CX expertise to execute successful strategies, boost performance, and elevate outcomes. You empower and scale your people using cutting-edge tools for anywhere, anytime work such as digital interaction recording, analytics, quality and performance management, and gamification.
Winner:
- Exact Sciences
CX Leader of the Year
Celebrates an organization and/or leader that uses the Five9 Intelligent CX Platform to blend CX excellence with social good. You’ve implemented AI with a human touch, navigated data and regulation challenges, and leveraged systems integrations to boost customer and employee experiences, drive growth, and make a positive impact.
Winner:
- TruConnect Communications
Judges Choice Award
This award is presented to one customer that consistently stood out with high rankings in multiple categories, earning recognition from both our Five9 and industry analyst judges. This award honors remarkable achievements and earns special recognition for CX excellence.
Winner:
- IAA an RB Global Inc. Company
2024 Finalist
Finalists:
- OPENLANE
- The Ivy Collection
- US Radiology Specialists
- Wyndham Hotels & Resorts
- IAA
Finalists:
- Marsh McLennan
- Exact Sciences
- Mexico Travel Group
- IAA
- Mason Companies Inc.
Finalists:
- Tusker
- TruConnect Communications
- US Radiology Specialists
- IAA
- WebBeds
Finalists:
- Yopa
- Exact Sciences
- OceanFirst Bank N.A
- Tusker
- US Radiology Specialists
Finalists:
- Equitable Bank
- VSP Vision Care
- Doctor Care Anywhere
- TruConnect Communications
- Connect Managed Services (on behalf of a global healthcare provider)
- US Radiology Specialists
See Last Year's Winners
See how the 2023 Reimagine CX Award winners leveraged the Five9 Intelligent CX Platform to deliver cutting-edge customer and employee experiences
See how Alaska Airlines reimagined work for hearing-impaired agents using Five9 AI.
