Award Categories
AI-Elevated CX Trailblazer
Celebrates leaders redefining CX and EX with Five9 AI. This category recognizes organizations using platform intelligence to overcome data and regulatory challenges while delivering smarter, more personalized experiences for customers and employees—driving measurable growth and impact.
Relevant solutions may include: GenAI Studio, AI Agents, AI Agent Assist, AI Summaries, Transcription, Authentication, and AI Insights.
Best CX Self-Service
Honors organizations delivering seamless, AI-powered self-service with the Five9 Intelligent CX Platform. This category recognizes those empowering customers to engage on their terms—when, where, and how they choose—while optimizing costs, streamlining operations, and improving both customer and employee experiences.
Relevant solutions may include: AI Agents, IVA Studio.
Best CX Platform Innovator
Honors organizations driving innovation through the Five9 partner ecosystem. This category recognizes those leveraging the platform’s flexibility, intelligence, and partner integrations to elevate customer and employee experiences—adapting quickly to meet evolving needs and gain a competitive CX edge.
Relevant solutions may include: a diverse set of Five9 products in collaboration with partners.
Most Trusted Expert Award
Recognizes leaders and teams transforming employee experience in partnership with Five9. This category highlights those driving change, building high-performing cultures, and empowering their workforce with tools that enhance engagement, performance, and flexibility—enabling people to thrive anywhere, anytime.
Relevant solutions may include: Workforce Engagement Management (WEM), Quality Management, Interaction Analytics, and Gamification.
Revenue Execution Impact
Celebrates teams transforming outbound engagement with AI and automation. This category recognizes those using data, automation, and AI to shift from manual outreach to strategic, scalable engagement—driving efficiency, personalization, and measurable business growth.
Relevant solutions may include: Acqueon, Five9 Voice, AI Agents.
CX Leader of the Year
Celebrates organizations and leaders blending CX excellence with social impact using Five9. This category recognizes those applying AI with a human touch, navigating data and regulatory challenges, and leveraging integrations to enhance customer and employee experiences while driving meaningful impact.
Relevant solutions may include: Intelligent CX Platform, AI Agent Assist, and CRM integrations (Salesforce, Oracle, Zendesk, ServiceNow, Microsoft Dynamics 365, Microsoft Teams).
Guidelines and Terms
- Please include metrics like Revenue Growth, Employee Sat, CSAT, Savings (in dollars, percentages, ranges), NPS, and Agent Productivity.
- Be a current Five9 customer with a live solution – it doesn’t have to be fully deployed but must be in production and starting to ramp so it can show practical ROI.
- Have a compelling story sharing measurable business outcomes (e.g., moving from on-prem to the cloud, leveraging IVA or self-service to scale a workforce).
- Agree to the use of company name and logo in Five9 social and digital channels, in accordance with Five9 branding guidelines.
- Agree to a written customer story and/or a customer video success story if you are selected as a winner.
- Agree to be mentioned in a press release announcing the winners.
- Judges’ decisions about category awards will be made solely based on their review of submitted entry material.
- Deadline to submit is July 15, 2026.
- Winners will be announced at Five9 CX Connect NYC October 12-13.
- Questions? Please contact Dustin Huffman, Customer Marketing Dustin.Huffman@five9.com
- In the event that the operation, security, or administration of the Awards is impaired in any way for any reason including, but not limited to fraud, virus, bug, worm, unauthorized human intervention or other technical problem, or in the event the Awards are unable to run as planned for any other reason, as determined by Five9 in its sole discretion, Five9 may either (a) suspend the Awards to address the impairment and then resume the Awards in a manner that best conforms to the spirit of these Rules and Entry Criteria or (b) terminate the Awards. Five9 reserves the right in its sole discretion to disqualify any entrant it finds to be tampering with the entry process or the operation of the Awards or to be acting in violation of these Rules and Entry Criteria or in an unsportsmanlike or disruptive manner.
- Except where prohibited, each entrant agrees that all disputes, claims and causes of action arising out of, or connected with, the Awards, or any prize awarded shall be resolved by the appropriate court located in California. All issues and questions concerning the construction, validity, interpretation and enforceability of these Rules and Entry Criteria. Entrants rights and obligations, or the rights and obligations of Five9 in connection with the Awards, shall be governed by and construed in accordance with, the laws of California, without giving effect to any choice of law or conflict of law rules, which would cause the application of the laws of any jurisdiction other than California.
See Last Year's Winners
See how the 2025 New Era of CX Award Winners leveraged the Five9 Intelligent CX Platform to deliver cutting-edge customer and employee experiences.
