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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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AI and the Future of the Contact Center

Today’s modern contact center has a broader, more strategic role; namely to provide stellar customer experiences, drive up customer loyalty and increase revenue.
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Five9 Announces New Integration with Google Cloud Contact Center AI

Just like Google helps you find exactly what you’re looking for, Five9 Genius and Google Cloud Contact Center AI will help agents find exactly what the customer is looking for.
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[Webinar] 5 Stepping Stones to Practical AI in the Contact Center

I will join Sheila McGee Smith, renowned contact center industry analyst, for a lively discussion about how you can prepare your organization to take the next step toward implementing practical, business outcome-driven AI capabilities in your contact center.
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[Video] Five9 Genius Introduced in Spring Release 2018

Five9 Genius is designed to bring practical AI to the contact center, and is a core layer within the platform enabling pervasive intelligence throughout Five9 applications.
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Five9 Launches Five9 Genius Delivering Practical AI for the Contact Center

Five9 Genius delivers practical AI for the contact center to create easier, smarter and personalized customer experiences.
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Mom as a Service - Happy Mother’s Day

As Mother’s Day approaches, I think how fortunate we are to be alive in a time when professional women have more flexibility to achieve work-life integration.
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Happy Five9 Day – Personalized Experiences, Cloud Innovation, Trusted Partner and Integration!

On May 9th Five9 celebrates our outstanding company culture. We also celebrate our wonderful customers.

Call 1-800-553-8159 to learn more about Five9