Blend AI to Unlock Efficient CX Automation
Our AI Agents redefine virtual agents to make intuitive and personalized experiences a new standard across voice and digital channels.
By combining generative AI with conversational AI and natural language processing (NLP), our AI Agents deliver nuanced, dynamic responses leveraging a deep understanding of complex language patterns and context recognition. With precise knowledge integrations, they achieve higher automated resolutions and minimize escalations while seamlessly connecting to live agents when it matters most.
Optimal Flexibility: From Scripted to Autonomous Conversations
Gain Granular AI Control
Let AI Agents engage in dynamic conversations autonomously, or fine tune their behavior with pre-defined scripts. Balance personalized interactions with consistent, reliable responses based on your use case.
Easily Build Autonomous Agents
Our four key building blocks – Intent: harness LLMs for natural dialogues, Actions: allow task performance with a library of custom workflows, Knowledge: get contextual answers, Outcome Description: define goals, personas, and use cases with guardrails.
Increase Autonomy with Trust
Maintain full control over when, where, and how generative AI is applied in customer interactions. Depending on your trust level, you can adjust autonomy and customize AI Agent behavior to suit your specific needs.
The New CX Starts Here with Five9 AI Agents
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Deliver Hyper-Personalized CX
Customers want personalized, conversational automated interactions. With intent detection, entity extraction, and knowledge integration, our AI swiftly meets and resolves customer needs.
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Increase Automation Rate
Early virtual agents relied on static rules, limiting accuracy. Our AI Agents leverage generative AI for improved intent recognition, delivering nuanced, context-aware responses and reducing escalations.
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Reduce Development Costs and Complexity
Design AI agents effortlessly with our zero-training approach, accelerating time to value by removing the need for extensive data and testing for each intent.
Read Frost and Sullivan Report
Harness GenAI in your contact centre. Learn in this report how LLMs make improving CX achievable for organizations of all sizes.
We were very careful about striking the right balance between self-service and agent support. Five9 IVA has worked very well in providing the answers to our most common questions, which allows our agents to handle more complex patient inquiries.
Resources To Help You Get Started
Learn How Five9 Virtual Agents Now Harness the Power of Generative AI
See how new generative AI powered bots help you create smarter, self-service applications that elevate customer experience.
The Rise of AI Agents: Smart Self-Service Shaping the Future of CX
Join us for a webinar as we explore Five9 AI Agents — our latest innovation that harnesses the power of generative AI to create dynamic, personalized, and truly interactive conversations with customers.
Metrigy Report
Deep dive into conversational and GenAI strategy, adoption trends, and use cases. Uncover how AI drives business metrics, efficiency, and KPIs.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
