Benefits of Contact Centre Reporting and Analytics
Contact centre reports and analytics provide key benefits to your business.
- Track and manage performance for your unique business needs.
- Foster a culture of data-based decision-making.
- Discover operational issues and corrective actions.
- Share valuable insights across your business.
How It Works
Identify improvement opportunities and use them to optimise performance with powerful analytics reporting and business intelligence tailored to the unique needs of contact centres. Capabilities of our contact and call centre analytics software include real-time and historical information; out-of-the-box and custom metrics, reports, and dashboards; and a unified, curated data repository.
Why Five9 for Contact Centre Reporting Software
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Analytics-Ready
A single, curated data repository makes it easy to get the insights your business needs.
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Total Flexibility
Pre-built and custom metrics, reports, and dashboards provide clarity for the success metrics you need.
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Powerful BI Tools
Intuitive data visualisations and drill-down capabilities enable you to unlock hidden insights and easily share them across your business.
90% of business decision makers found digital transformation to be an important to very important factor in their business.
The new reporting available through Five9 became impactful throughout the TBI organization and integral in more strategic decision-making.
Contact Centre Resources to Help You Get Started
Technologically Brilliant
TBI started using Five9 when the company needed an auto-dial system to handle outbound telesales calls. TBI was dealing with the costly and inefficient process of storing all call recordings and Five9 offered the perfect solution.
Vibrant Credit Union
Vibrant provides members nationwide with personal and business banking, investments, auto loans, and mortgages. Vibrant decided it needed to change its existing cloud contact centre and phone providers after losing confidence in its previous vendor after many challenges.
Five9 Analytics
Unlock the business value of your data. Tailored to the unique needs of contact centres, Five9 Analytics enables you to discover improvement opportunities so you can optimize performance quickly and easily.
Five9 Aceyus VUE
Improve operations and both agent and customer experiences by gaining total visibility into customer data across your business.
Five9 Reporting
Five9 Reporting delivers both real-time and historical insights based on contact centre best practices to give you a complete picture of your contact centre performance.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
