BISSELL Digitally Transforms its Contact Centres

Michigan-based BISSELL Homecare, Inc. has developed innovative floor care solutions for over 140 years. The company supplies households across the globe with vacuums, sweepers, carpet-cleaning machines, hard floor cleaners, and cleaning formulas. BISSELL has 2,500 employees worldwide, with 150 full-time agents across four outsourced contact centres in four countries using the Five9 platform.

Read the case study to learn how BISSELL:

• Moved to the cloud to support growth and innovation
• Immediately realized results from day one of deployment with out-of-the-box features
• Increased CSAT score by 9%
• Reduced FTE expenses by 5% with queue callback and efficient agent routing capabilities