Unify Five9 and Service Cloud Voice
Boost efficiency with real-time intelligence and automation.
Delivering Amazing Experiences Together
Combine the power of Five9 seamlessly within the Salesforce Omni-Channel widget to empower your contact centre with real-time intelligence and automation. Enable agents with Einstein AI, real-time transcription, and next best action to elevate customer service.
Reduce the learning curve and empower agents to focus on customers with a single, intuitive user interface to simplify the user experience and manage all customer interactions.
Improve Efficiency and Enhance CX
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Unite CCaaS and CRM Data
Seamlessly combine contact centre metadata within Service Cloud Voice for a complete, current view of each customer: communication history, preferences, and previous interactions.
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Automate Intelligently
Accelerate call resolution with Einstein AI, equipping agents with real-time transcription and next best action, automating manual tasks, and keeping agents focused on customers.
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Empower Supervisors
Monitor contact centre operations to improve quality assurance and leverage embedded call recordings to identify customer sentiment, training opportunities, and risk management.
Explore feature enhancements with Service Cloud Voice BYOT to optimize customer engagement.
Resources To Help You Get Started
Five9 for Service Cloud Voice BYOT
Combine the power of Five9 telephony seamlessly within the Salesforce Omni-Channel widget to provide a single, intuitive user interface and capture every customer interaction.
Five9 for Service Cloud Voice BYOT
Discover how Five9 integrates with Salesforce Omni-Channel, using Five9 voice and Einstein AI for real-time insights, streamlined workflows, and exceptional customer service.
The Key to Optimizing CX with AI
Discover how integrating CRM with contact centers can unlock the potential of AI to enhance customer experience. This E-book reveals strategies to streamline interactions, hyper-personalize customer journeys, and drive growth for your organization.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
