Single Enterprise Solution for Contact Center and Collaboration
Five9 brings contact centre and Microsoft Dynamics 365 capabilities in a single, intuitive user interface to provide greater customer satisfaction in real time. By empowering agents with valuable customer context, you can deliver the seamless customer service experience they expect, increase collaboration, and improve the customer service experience with our unified Microsoft Dynamics CRM integration.
Delivering Exceptional Customer Experiences Together
-
Integrated Agent Desktop
Empower agents with rich interaction handling for chats, emails, and calls such as recording, parking, cold or warm transfers and conferences, click-to-dial, and more — all from within the Dynamics desktop.
-
Data-Rich Screen Pops
Match inbound and outbound customer information and provide screen pops by opening corresponding customer data from Microsoft Dynamics 365 records prior to accepting the interaction.
-
Engaging Self-Service
Utilize intelligent virtual agents (IVAs) to support a more conversational and engaging experience across both voice and digital channels.
-
Real-Time Guidance
With Agent Assist, guidance cards and checklists help agents when they are live with a customer to deliver higher-value interactions.
-
Channel Integration Framework v2
Works within multisession applications such as Customer Service workspace and Omnichannel for Customer Service to seamlessly switch between channels to meet customers on their preferred method of choice.
93% of customers are likely to make repeat purchases with companies who offer excellent customer service.
With Five9, we were able to double the amount of calls without having to increase our staff. Moving to the cloud was easy.
Integrated Agent Desktop
- Single-pane agent desktop
- Screen-pop
- UC Integration
Five9 and Microsoft Partnership
- 3500+ integrated agent seats
- 5+ years of integration into Microsoft Dynamics 365 product
- NPS score of 80+ for Professional Services implementation
Resources To Help You Get Started
Five9 Adapter for Microsoft Dynamics 365
With the Adapter for Microsoft Dynamics 365, agents utilize a single user interface to accelerate the customer experience as quickly as possible.
University Doubles Its Call Volume without Adding Staff by Using Five9
Moving to a cloud-based solution enabled Regent to utilize their Microsoft Dynamics solution seamlessly with Five9, providing all the customer’s details on a single desktop.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
