Always on and ready to lend a hand, 24/7.
Our best-in-class AI and workforce management platform automates interactions and assists your live agents, reducing service costs while you deliver a more conversational service experience. Our digital workforce solutions are like having a brand new international team that speaks hundreds of languages and streamlines your most critical business operations.
Your Digital Workforce Will Power Your Business Transformation
-
Keep up with increased service demand
They scale on demand to help you respond to more service requests across more channels.
-
Manage escalating service cost
Virtual agents cost about 10% of a human agent, work 24/7, and never take breaks. Your digital force won’t just power your transformation, they’ll fund your transformation.
-
Give your customers the service experience they deserve
Virtual agents use speech recognition and natural language understanding to interact with your customers and provide a conversational self-service experience.
-
Retain and motivate your agents
Agent burnout is bad for your agents and bad for your business. AI can now augment and assist your employees, helping them to resolve problems with less effort.
“Our customers are receiving answers in a natural, conversational way without speaking to a live agent. It’s allowed us to scale our service without compromising quality.”
Meet Your New Digital Agents.
The Digital Workforce Platform
-
No Code IVA Development
Web-based, drag-and-drop service creation environment, where non-technical business professionals can build virtual agent applications.
-
Conversational AI Abstraction
Enables you to build self-service applications that can harness the power of multiple conversational AI engines and APIs.
-
Shared Components
Allows you to use common AI components for both your self-service and employee assistance applications.
-
Context Preservation
Preserves the context of previous conversations as your customers access self-service through multiple channels.
-
Workflow Automation
Allows you to automate back-office tasks and can be activated by a virtual or human agent.
-
Third Party Application Integration
Through our VoiceStream API, you can now use leading AI applications to extend your digital workforce solution.
Learn more: Resources to help you get started
ICMI Toolkit
]Download ICMI’s “Digital Workforce Optimization” toolkit for practical guidance on building a digital workforce.
ICMI Survey
New survey from Five9 and ICMI reveals gaps in contact center workforce and technology.
The New Digital Workforce from Five9.
50%
39%
55%
