Benefits of the Five9 Adapter for Oracle
Integrating Five9 with Oracle CRM means agents no longer have to switch between applications. Key benefits to your contact centre help you:
- Improve agent efficiency with data-rich screen pops.
- Streamline digital interactions and reduce additional training requirements.
- Decrease average handle time and after-call work for immediate cost savings.
How It Works
Five9 Adapter for Oracle Service Cloud combines contact centre controls natively in a single, intuitive user interface to capture, view, manage, and share every customer interaction throughout the customer journey. Improve your customer's experience with our Oracle integration software.
Why Choose Adapter for Oracle
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Oracle Service Cloud
This natively integrates into both .NET and .BUI to deliver a seamless CX experience.
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Oracle Service Centre
This delivers streamlined B2B customer support for enhanced sales and service delivery.
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Oracle Digital Assistant
This interprets the user’s intent, automates processes, and delivers contextual responses within the Five9 Adapter.
93% of customers are likely to make repeat purchases with companies who offer excellent customer service.
Five9 came with features that we could take advantage of on day one.That was all very attractive.
Resources To Help You Get Started
Five9 Adapter for Oracle Service Cloud
Seamlessly integrate Five9 and Oracle Service Cloud into a single, easy-to-use desktop.
Five9 Adapter for Oracle NetSuite
The Five9 Adapter for Oracle NetSuite enables your sales and services — in a single environment — to handle customer interactions and deliver a more human experience.
Five9 and Oracle Digital Assistant
Oracle Digital Assistant (ODA) works seamlessly within the Five9 Adapter to interpret the user's intent, automate processes, and deliver contextual responses to a voice or text command.
Five9 Adapter for Oracle Service Centre
Streamline the agent experience, enabling businesses to capture and share every customer interaction throughout the complex B2B customer journey.
The Key to Optimizing CX with AI
Discover how integrating CRM with contact centres can unlock the potential of AI to enhance customer experience. This E-book reveals strategies to streamline interactions, hyper-personalize customer journeys, and drive growth for your organization.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
