Work Connect Project Deploys Contact Center in a Day

As Work Connect Project (WCP) was building out its mission to help hourly waged employees in need of emergency funding and job opportunities during the COVID-19 pandemic, the organization realized that it needed a cloud contact center as a service (CCaaS) provider to easily collaborate since everyone worked remotely. WCP selected Five9 due to its ability to rapidly deploy, scale as needed, and handle high call volumes.

Read the case study to learn how WCP:

· Quickly deployed its contact center within hours

· Enabled agents to work from anywhere

· Leveraged the Five9 platform to improve the customer experience