The New CX Gives You the Power to Do More

Make every interaction more effortless, personalized, and connected across the entire customer journey.

Meet The New CX

Today’s fragmented CX leaves customers frustrated and businesses struggling. Five9 combines industry-leading AI with human ingenuity to deliver seamless, intelligent, proactive engagements, redefining interactions—empowering agents, elevating satisfaction, and driving loyalty and growth. The New CX Starts Here.

The Roadmap to The New CX

See The New CX in Action

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

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Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care.

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Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

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US Radiology Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

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More Care, Less Complexity: Alaska Airlines' CX Transformation

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Central Bank Gains Efficiency with Smarter, Optimized Support

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Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

View Case Study

US Radiology Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

View Case Study

Humans + AI: Delivering Exceptional CX

Intelligence that works with you. Our Genius AI partners with human agents to automate tasks, enhance self-service, and empower teams—boosting efficiency, reducing costs, and delivering personalized CX that sets you apart.

Meet Genius AI

Level Up Your CX with Our Intelligent CX Platform

Go beyond traditional CX. Our cloud-native, scalable Intelligent CX Platform simplifies operations, connects every customer touchpoint, and empowers you to deliver seamless experiences that build loyalty, deliver growth, and maximize ROI.

See It in Action

CX and AI Experts That Guide Your Transformation

Your success is our mission. We partner with you through expert guidance, a trusted global partner network, and tailored solutions—designed to transform CX and deliver on your unique goals.

Meet Your Team Our Network

Do more with the Five9 Intelligent CX Platform

Deliver AI-driven, hyper-personalized experiences with The New CX.

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