Microsoft Teams UC Integration

Transform your CX delivery by uniting your organization.

Upgrade Customer Experiences

Enjoy a seamless calling experience for your agents and customers.

Agents using the Microsoft Teams Integration can locate relevant back-office workers through a customizable, consolidated directory; view their real-time availability status; and call, transfer, or conference with them on-net in just a few clicks via Microsoft Teams Integration with Five9.

Download the Data Sheet

Why Choose Five9 UC Integration with Microsoft Teams

Enhanced Collaboration

Five9 agents and Microsoft Teams users can access a consolidated directory that displays presence bi-directionally, allowing agents and Teams users to see real-time presence statuses such as available, busy, or do not disturb.

Customizable Connections

Import a select choice of Microsoft Teams contacts into the consolidated directory so your agents can confidently collaborate with relevant subject-matter experts.

Industry-Leading CX

Microsoft Teams UC Integration with Five9 allows you to leverage outstanding UC technology without compromising on industry-leading contact center features.

Learn More

Adopting a more collaborative approach to delivering CX unlocks a new level of productivity and profitability.

Read the Blog

Five9’s suite of AI-powered solutions integrates seamlessly with Microsoft Teams, enabling organizations to provide intuitive, personalized customer experiences.

— Yvonne Muench, Sr. Director - Marketplace & ISV Journey, Microsoft